Janice
Very responsive and understanding!
I got very quick responses to my emailed questions about the timing of the lights arrival. When it seemed like I hadn't gotten all the pieces for my light, you kept working with me to understand what was needed. After many photos sent and outlining the specific order I placed, you agreed with what I needed. You ordered that the pieces be sent. Your responses were so polite and you recognized the frustration of the situation. You assured me that you understood my concern and that you would keep working to sort out the issue. Thank you! Yes. Great customer service!
Response from RadilumSep 1, 2026
Hi Janice, Thank you so much for taking the time to share your wonderful 5-star review! We truly appreciate your kind words and your feedback. You are very welcome! It was our absolute pleasure to work with you to ensure you received every single piece needed for your light fixture. We understand how frustrating it can be when a delivery doesn't go perfectly, and we always want to make things right as quickly as possible. We are so glad to hear that our team's quick responses, polite communication, and dedication to resolving the issue gave you a great customer service experience. Your satisfaction means the world to us! If you ever need any further assistance with your lights, or if you have any questions in the future, please don't hesitate to reach out. We are always happy to help! Warmest regards, Yulia Radilum Customer Support Team