RadilumReviews of radilum.com

Response from RadilumFeb 12, 2025

Hi Stephanie Hunter, Thank you for sharing your concerns, and we sincerely apologize for the experience you've described. We take feedback like yours seriously, as it helps us improve. We truly regret that your chandelier arrived in less than perfect condition, and we want to make things right. Please send us some photos of the damage, and we'll investigate further to determine the best course of action. We aim to provide top-quality products and customer service, and we are committed to resolving your issue in a manner that meets your expectations. Thank you for your patience, and we look forward to assisting you. Best regards, Nicole The Radilum Team

Response from RadilumDec 6, 2024

I'm truly sorry to hear about your experience and the frustration it has caused you. This is certainly not the level of service we strive to provide. To help resolve this issue as quickly as possible, could you please provide your order number and any relevant details? You can reach us directly at [email protected] and we'll prioritize addressing your concerns. Thank you for bringing this to our attention, and we hope to make things right for you.

Response from RadilumSep 11, 2024

Hi Mary Ambrogio, Thank you for taking the time to share your concerns. I’m truly sorry to hear about the challenges you’ve faced with your order and the communication issues. We strive to provide the best service possible, and I regret that we fell short in this instance. Upon reviewing your order, I see that the package was successfully delivered, and I apologize if there was any confusion regarding the shipping process. I understand how frustrating it can be when expectations are not met. If there are still issues with your order or if you have not received the package, please reach out to me directly at [email protected]. I am here to help resolve any outstanding concerns you may have. Your feedback is important to us, and we would appreciate the opportunity to improve your experience. If you feel we have addressed your concerns satisfactorily, we kindly ask if you could reconsider your feedback. Thank you for your understanding, and I look forward to assisting you further. Best regards, Jim Customer Service Team Radilum.com

Response from RadilumSep 1, 2024

Dear Marla Rector, Thank you for taking the time to share your experience with us. We deeply apologize for the inconvenience and frustration you encountered with your recent purchase. We understand how important it is to have clear and comprehensive installation instructions, especially for a significant purchase like yours. We're sorry that the instructions provided did not meet your expectations and that our customer service response time was not up to standard. Please know that we are committed to improving our customer support and product information. Your feedback is incredibly valuable, and we have already started working on providing more detailed installation guides to prevent this from happening in the future. Regarding the location of our company, we strive to be transparent in all our communications. We have operations in both the U.S. and China to better serve our global customer base. We sincerely apologize for any confusion this may have caused. If you are still facing issues with the installation, we would like to assist you directly. Please feel free to reach out to us at [email protected] or provide a time that works best for you, and we’ll ensure someone from our team assists you promptly. We regret that your experience was not as expected, and we would appreciate the opportunity to make things right. We hope you might consider giving us another chance in the future. Thank you once again for your feedback. Best regards, Nicole

Response from RadilumSep 1, 2024

Dear Mac Thank you for reaching out to us, and we sincerely apologize for the confusion and frustration you've experienced regarding your order. We understand how concerning it can be when there's a delay in shipping. We are definitely not a scam company, and our priority is to ensure that our customers receive their orders in a timely and safe manner. It sounds like there may have been a mix-up with the shipping process, which we take very seriously. Could you please provide us with your order number? This will allow us to investigate the issue with UPS and get the latest tracking information for you. While most of our customers choose the free shipping option, which typically takes about 4-6 weeks, we want to ensure that your package is on its way and will reach you as expected. Rest assured, we are committed to resolving this situation as quickly as possible and will do everything we can to ensure your package arrives safely. Thank you for your patience, and we look forward to getting this sorted out for you. Best regards, Nicole Customer Service Team Radilum.com