Luca L.
From THE BEST to Untrusthworthy
It's crazy how one single decision can take a product on the way to becoming THE BEST product of its kind in the market, and turn things around to the point I'm not even sure I'd ever recommend it to anyone. I got RADAAR quite a lot of time back from APPSUMO: it was a very interesting app, growing nicely, with a lot of people happy about the service and a team constantly working on it, caring for its community and constantly introducing new and useful things. This up until the point they decided to get rid of smart posting, substituting them with what they called "WORKFLOWS". Both smart posting and workflows basically meant "different way to automate posting on socials", with the difference that while "smart posting" were easy to create and unlimited, Workflows were (and still are) extremely convoluted to create and were limited to only 3 per license: if you pay more, you get more. You should now understand that radaar, differently from other social media platforms, while allowing 1 single workflow to post to different socials, does not allow different MEDIA to different social (basically, if you want to post one video on both youtube and Instagram, you will have to create TWO different workflows, cause radaar does not support different media resolution x different social). This choice pissed off a lot of users, which found themselves going from functioning unlimited services to a clunky, unreliable, limited one. A lot of complains started popping up on their facebook group, which was very active up until that point... one would think that the radar team, which up to that point was very dedicated to their userbase, would start addressing the issue. Their reply tho, was to just start totally ignoring it and their userbase at the same time. The facebook group, as a result, in a couple of weeks changed from a happy, active place, to a grim desolated one, with 3 posts out of 5 being of complains, and the radar team totally ignoring everything and everyone. This up until the day I decided to actively piss them off trying to get a reaction out of them, and wrote a post asking what they were up to, if they were still working on radar cause their disappearance was bad, and that if they wanted to just stop working on the app they should have a least let everyone know. What happened then, is one of the stupidest and crazier things I have EVER seen the CEO of ANYTHING do in my entire life. Mustafa decided to take it personally, and instead of replying the way a normal intelligent person would have, by stating that yeah they were still working on it, that they were addressing the complaints and all... he decided that it was a lot more productive to spend the entire afternoon, and I mean THE ENTIRE AFTERNOON, spouting nonsense about the fact that I was just attacking them for no reason cause I wanted free unlimited workflows (this after multiple possible solutions were proposed by many members in the group just to be totally ignored), and then, trying to manipulate me into providing him my personal information, name, surname, email address and all, for whatever absolutely insane reason, just to then go ahead with the amazing gaslighting of "you made me lose my entire afternoon", while he literally did everything on his own, refusing to reply to a very simple question: "do you still care?" Now, after months have passed, nothing really changed if not in a bad way. "WORKFLOWS" are still there, exactly as they were before, cluncky and buggy, with no real change made to them AT ALL. Their website has gotten worse, with tons of information lacking. Their "TUTORIAL" section inside the app itself, alternates in between 1 tutorial video for the app, and random music video taken from the internet. Their youtube channel is hardly updated with any relevant subject. Tutorials about different aspects of the app (like for example WORKFLOWS themselves) are NOT EXISTANT on either their website, inside the app, or on youtube. So good luck with understanding how those works. I was trying to make these workflow work and sent a support ticket from inside the app itself asking for help, and I got an automated message stating that my email (again, sent from the support widget inside THE APP ITSELF) was marked as spam and would never reach their team. I also just went ahead and checked on their facebook page... which is desolated even more then before, with posts not being answered to having maybe 1-2 likes from other users and that's it. The sad part about all of this is: the app still works for posting on social, it's still nice and I still use it. It's like a monument to something that could have been amazing but was reduced to unworthy for no real apparent reason if not stubbornness and arrogance from the developer themselves. A real shame. My hope is they get back on their feet.