MarilynM
Operational Excellence
We recently purchased the Thule Easy Fold Bike Rack from RackUp+Go. I needed some input/guidance on the design for our bikes. Their on line chat worked well, and decided to make the purchase. Rack came in a timely manner and when we discovered that one of the wheel assemblies were broken, they quickly determined the right course of action and submitted a request for replacement part from Thule for us. All the while communicating to us. Great price and their attention operational excellence was appreciated. During a time of product shortages and transportation delays, we were very satisfied. And … the rack itself, it’s great match for our needs.
Response from RackUp+GoJan 9, 2022
Thank you for your business, Marilyn!


