Chris
Service recovery - a complimentary padel.Is this a real company as there is no (sero) communication/customer service.
12/26 update: By way of an update, out of fairness to the online retailer, RacketCentral, they contacted me shortly after I left the original review below. They apologized in writing and verbally and reversed all originally charges. As a healthy token of apology, they also offered to comp a like-priced padel at NO cost to me, which is currently shipping. While the original experience was very poor, I'd write it off a growing pains at a very hectic time of year. Gving them the benefit of the doubt, with the assumption that the complimentary racquet is delivered in a reasonable timeframe, I have changed the rating from 1 start to 4 stars. I ordered a padel racket on Thursday 12/18 with express 2-day shipping (at a $30 premium) in order to receive before Christmas, as it is a gift to my wife. Her only gift, so the stakes are high, ha! I have messaged Racket Central daily (website message, emails and voice), given the tight timeline but have not received any communication whatsoever. The lack of communication is very frustrating and inexcusable, especially for a company which offers expedited premium shipping services, as they may ultimately have no value. I don't write a lot of reviews but I would not want anyone else to have this experience. Perhaps it's a one-off at this demanding time of year. Perhaps the padel will still show up in time... If so, I will update this review. Thank you for your attention. CT New York