racext.comReviews of racext.com

Response from racext.comSep 29, 2026

Dear Mr Bowden, We are sorry that you are unhappy, but we must correct several points in this review because it does not reflect the actual communication history. You placed order #89873 on 20 September 2026 for an “Aftermarket sports exhaust 38-51 MM” for KTM 1290 Super Adventure. On 24 September, when you asked for tracking, we replied the same morning and sent you the tracking code . On 28 September, after receiving the product, you wrote on WhatsApp: “The exhaust you have sent is way to small to fit my bike.” In your email, you also wrote that “the bore of the exhaust you sent is way too small” and that you wanted to return it. We did not ignore you. We replied the same evening explaining that the product purchased is an aftermarket sport silencer/terminal, not a complete KTM-specific exhaust line with dedicated collector/header pipe, and we asked for photos so we could check whether it was a missing component, a wrong item, or an installation/adaptation issue. You then wrote that you did not want to modify or weld any part of your original KTM exhaust and asked for a refund. Again, we did not ignore you: the same evening we started the return procedure for order #89873 and sent you the return instructions and form. You sent back the return form and photos. On 29 September at 13:41 we confirmed that your return documentation had been forwarded to the returns department and that a prepaid return label would be sent so you could return the product without paying the shipping cost. At 14:05 you replied: “Thank you.” It is also important to mention that on WhatsApp, while we were already assisting you, you wrote: “3 messages I’ve sent you with no reply excellent customer service that which will reflect on the reviews I’m about to put on social media shocking service.” Shortly after that, you sent abusive messages to our support team, including: “You must be thick as fuck answer the phone you fucking shithouse” and “Fuck of bellend.” Despite this language, we continued to handle your case professionally and kept the return process active. For this reason, the claim that you were “ignored”, “blanked”, or simply “passed around” is not accurate. The written record shows that we replied several times, provided tracking, gave technical clarification, opened the return procedure, confirmed that the documentation was forwarded to the returns department, and confirmed a prepaid return label process. We remain available to complete the return/refund procedure according to the instructions already sent to you.

Response from racext.comSep 8, 2025

The review you have read is presented without the reviewer’s full name. If one is truly certain of their statements, why not stand behind them openly and transparently? Our company operates under with official websites, published refund policies, and full contact details. We invite readers to consider the weight of an anonymous review compared to the clear commitments we make to our students. First, the facts: 1️⃣ You were provided with the direct link to our official course platform – Racesleader.com – which clearly contains our refund policy: https://racesleader.com/refund-policy-racesleader-com/ . 2️⃣ That policy is visible on every page of the platform, except landing pages which by design contain only the purchase button. 3️⃣ Payments are handled via PayPal and major credit cards, which provide strong buyer protection. These mechanisms make fraudulent charges effectively impossible to succeed. Second, why your interactions were handled firmly: From the outset, your focus was not on the course content or its value, but exclusively on the refund mechanism. This is a common pattern we encounter from users whose intent is not genuine learning but seeking free access to digital material. We serve thousands of legitimate students worldwide and prioritize them over individuals whose sole concern is testing how to obtain the course and the refund simultaneously. For this reason, our sales team made it clear that we were not interested in having you as a student and that we did not want your money. This may be unpleasant to hear, but it is our full right to protect ourselves from individuals we reasonably believe may be acting in bad faith. Third, on the tone of your review: Accusing our company of “bad faith contractualisation” is not an opinion but a serious allegation. Advising readers to “steer clear” or be “proactive with their credit card company” suggests our business is unsafe. Under Canadian defamation law, including principles in Hill v. Church of Scientology (1995), such statements are defamatory when unsupported by facts. By your own admission, you were never our customer. Your remarks therefore engage: Québec Civil Code, arts. 6–7, which impose good faith in exercising rights, including expression. Civil Code, art. 1457, which establishes liability for fault causing injury. Common law defamation principles, which recognize liability where a business reputation is harmed by baseless warnings. Why this matters to readers: We are not concerned with persuading the reviewer. But genuine students should know: ✅ Our refund policy is transparent and always available. ✅ PayPal and credit card protections make transactions safe. ✅ Our course includes over 10GB of professional lessons, theory modules, and international certification, with thousands of satisfied students worldwide. Finally: The language of this review reflects more the style of someone attempting to construct arguments than that of a genuine consumer. While it may entertain the author, it misleads readers and damages honest businesses. We respect freedom of expression, but defamation cloaked as “consumer caution” is still defamation. Your review will

Response from racext.comSep 8, 2025

Dear Reviewer, We are sorry you feel disappointed, but several of your points require clarification for the benefit of readers. 1️⃣ Course content and filming Our motorcycle mechanics course includes over 10GB of structured video lessons, theory modules, and international certification. Some demonstrations feature older motorcycles because the fundamentals of maintenance and repair—chain adjustment, brakes, engine service—are universal across models. Filming is carried out in a real workshop, not a studio, to provide authentic training conditions. 2️⃣ “1 minute 30 seconds” example The chain adjustment video is just one of many lessons. It covers a simple task concisely, while other modules—covering engines, transmissions, electrical systems, brakes—offer significantly more extensive instruction. Judging the entire curriculum based on one short clip is misleading. 3️⃣ Refund policy Our refund terms are clearly published here: Refund Policy – Racesleader.com . Refunds are possible in line with consumer law, although digital products already accessed are normally exempt. That is why you were informed that “normally” refunds are not issued once a course is delivered. 4️⃣ Full refund provided According to our records, you were in fact granted a 100% refund of the amount paid, despite having accessed and followed the entire course. This refund was authorized as a gesture of good faith, beyond what consumer law requires. For this reason, describing the purchase as “throwing money down the toilet” does not accurately reflect the actual outcome of your case. 5️⃣ Communication We regret if you felt your follow-up messages were unanswered in time. Our customer support team has since been reorganized so that all refund and assistance requests are handled directly by the dedicated department. 6️⃣ Comparisons with YouTube While free YouTube content can be useful, it lacks the structure, certification, and comprehensive coverage of a professional course. Our program is designed to provide a step-by-step curriculum with recognized certification, which is fundamentally different from browsing unverified online videos. 🚫 Finally, your closing statement “Avoid this company like the plague” is not only unfair but also misleading. Thousands of students worldwide have completed the course successfully and continue to benefit from the skills and certification gained. For prospective students reading this: ✅ Our course is complete and structured, with theory, practice, and certification. ✅ Refund terms are transparent and publicly available. ✅ Payments are protected via PayPal and credit card providers. ✅ Our support team is active and continuously improving. ✅ We have already demonstrated good faith by granting a full refund in this case. We value constructive criticism, but we must also ensure that reviews remain accurate and fair. Sincerely,