Carrie F.
If you want detailed instructions or tool-free setup , look elsewhere!
We purchased the 8x8 TenseLight™ Straight Trade Show Booth Display Wall. They sent an "installation" guide that was one page long and just had info on how to connect the aluminum tubes. When I asked for more detailed instructions or a video, they said there's no video, but they could send a more detailed PDF for an OLDER model of our booth. Those instructions were also not helpful. When I open a giant box of tubes with a bunch of numbers on them, I expect a diagram that shows me what goes where. We just had to struggle through it blindly. I also have a problem with the way they describe the product as having a “tool-free setup” with just an “aluminum tube frame with bungee-cord connections” - it's disingenuous at best. The giant bag of screws and a too-long allen wrench to connect certain parts negates that entire claim. An allen wrench counts as a tool, and it was NOT as simple as snapping a few tubes together.
Response from QuickshowdisplayOct 8, 2026
We’re very sorry for the frustration this caused during setup. We do make updates to our product structures from time to time as we improve the displays, and unfortunately, the installation guide you received had not yet been updated to match the latest version of your booth. We apologize for not keeping the instructions in sync with the product. Each connection point on the frame is labeled with a corresponding number, so the frame can still be assembled by matching the numbered connections. However, we completely understand that having an up-to-date diagram would have made the process much clearer and easier. We’re updating the installation guide for this model immediately so future customers receive instructions that match the current product structure. Thank you for bringing this to our attention. We take your feedback seriously and are sorry that the instructions made your setup more difficult than it needed to be.