Justin T.
Buyer Beware
Buyer Beware: Paid for Expedited Shipping, Package Sat For DaysI ordered a replacement key on Thursday morning and paid extra for expedited shipping. The company printed the shipping label immediately, which triggered a "shipped" notification. However, the physical package sat in their warehouse for over 72 hours. USPS tracking logs show they didn't actually hand the package over to the carrier until Sunday night. When I contacted customer service to request a refund for the premium shipping tier I didn't receive, the representative (Mike) made up false excuses about how the USPS manifest system works, was extremely hostile, and refused to refund the fee. Poor shipping management and defensive customer service. I was able to prove that Mike was lying although common sense should tell you everything here. If you pay extra to receive something in 2 days it shouldn't take a week to receive and there is no way that USPS picked up all of there orders Thursday morning without scanning until Sunday night, that's just not how things work

