Matt-80303
Customer service champion!
I just wanted to say thank you for the lightening-speed response time and subsequent shipping on Friday May 22nd! I had no idea what the exact model number or series was on my laptop but by attaching a picture of my keyboard in my initial email, the representative who handled my request was able to quickly pinpoint exactly what I needed. Furthermore, despite being Memorial Day weekend, I still received my 2 retainer clips on Tuesday May 26th! I have been working from home since March and after leaving my workspace for less than 2 minutes my two year old decided to pull out more than half of the keys from my laptop, and out of those, most of them had the retainer clips pulled out as well. Only two clips were completely damaged: Left-Shift and F7 which just so happen to be two keys that are crucial for navigating within our billing system. So on that Tuesday, it was a welcome sight in our mailbox! It's much nicer than pushing a rubber cap for several days. haha Thanks again!



