Didn't honor the approved finance rate even though the documents I signed had it - wasting my time and that of the vendor. Requiring the app download was also cumbersome and a waste of time.
JM
John M.
Poor communication. Lack of good faith
I contacted QuickFi long before ever making contact with a Sany dealer. Applied for and was approved for a line of credit and was advised of a rate based on my excellent credit. No request or mention of a subsidized lower rate based on Sany help. Later negotiated a deal with Sany based on no mention of lower rate in lieu of a lower selling price. Three days later QuickFi told the dealer that loan was subsidized. Poor communication followed by lack of ANY good faith effort to remedy situation. Still bought the equipment, getting a better rate with different firm Disappointed
Response from QuickFiJun 15, 2021
John,
This objection is with the dealer, not with QuickFi. It is also important to note that you are NOT a QuickFi customer, and you have never done business with QuickFi.
It appears your review ralates to this dealer's "subsidized" interest rate promotion and the dealer's purchase price for the equipment you wanted to purchase. The finance company has no control over these items. Your review should be posted elsewhere.
The price for the machine you negotiated with the dealer was apparently a very competitive sale price, which the dealer based on a "cash sale" per his negotiations with you. According to the dealer, you could either get the cash price with the low, fixed QuickFi standard interest rates, or the dealer's subsidized, below-market financing rates with a slightly higher purchase price, but not both. This is the dealer's decision, when subsidized rates are involved, not ours.
While I understand your communication concern, I'm disappointed this review showed-up here, as it is really a communication and pricing disagrement between you and the equipment dealer (not involving QuickFi, as we were not involved in those discussions). We appreciate your consideration of QuickFi, and we still hope to earn your business in the future.
- Bill Verhelle
- - - - -
John,
My name is Bill Verhelle. I am the CEO of QuickFi.
I apologize for any unclear communication about SANY subsidized interest rates. Not knowing the details of this situation — not making excuses — I’ll mention that the SANY America financing program is new for us and we are rolling it out nationally at this time. As of last week, the QuickFi/SANY financing program has several new enhancements we are rolling communicating now.
We strive to provide the very best business equipment financing rates, terms and service available for creditworthy business borrowers. You are exactly the type of customer we are trying to delight. Obviously we failed, and you have my sincere apologies for that.
I will personally call you tomorrow to better understand what happened, and to make sure our communication is clear with future SANY equipment borrowers. If there is anything we can do to make-up for this situation (understanding your acquisition was financed elsewhere) we will do it.
Thank you for your candid feedback John.
- Bill Verhelle
Founder & CEO
QuickFi by innovation Finance USA LLC
[email protected]
Cell/Text: 239 227 4662
QuickFi.com
