ScamsrsID
Don’t waste your time and money
If I could give this company a 0 stars I would. Used them twice now only because the first time they told me swabs weren’t done currently so unsure how accurate the results were it took me weeks of emailing them to get my results. They gave me 50% off so I ordered a second lot sent it back express delivery so I wouldn’t have to wait so long this time ( I was wrong). I am still waiting to receive my results and it’s been 9 days since they received my swabs. Their customer service is shocking I sent 10+ probably emails at this rate and they just started ignoring every single email. I have heard nothing back from them. As if this wasn’t a sensitive time already before I had to fork all the money out for the tests now I’m not even receiving the results it’s not good enough. Please if ur reading this before you order please save your money and don’t do it!!.
Response from Quick DNAAug 14, 2024
Hello, We are truly sorry that your experience with us has not met your expectations. We understand your frustration with the delays and issues you’ve encountered. Your satisfaction is very important to us, and it appears a misunderstanding may have contributed to these problems. We are committed to addressing your concerns as a priority. To resolve this matter as quickly as possible, please email us with the details of your order. This will help us better understand the situation and take the necessary steps to prevent similar issues in the future. Thank you for your patience and understanding. We will do everything we can to rectify this situation. Best regards, The QuickDNA Team