Lem
Impossible to cancel subscription
Ok, so I cancelled my subscription with Quetext after 24 hours of using it. But the "Cancel Subscription" button still keeps popping up. By the way, Quetext doesn't refund even if, after a few hours, you become an unsatisfied customer. Your money is gone. I thought "Everything in Free" is in the Essential plan. I'm sure I still have a few words left of AI Content Detector in the free plan. It's all gone when I upgraded to Essential. I should have watched out for the trick. So I emailed support and inquired about the AI checker. I was then sent a link (which I swear I didn't click) to add the feature for an additional $5. I was surprised to receive a Quetext invoice today informing me that I'll be charged $5 on July 28, 2025. But I already cancelled my subscription. (Apparently) Someone may have decided that I'll be charged additional bucks or clicked that $5 link and completed the transaction without my consent.
Response from QuetextJul 22, 2025
Hi Lem, Thank you for taking the time to leave us a review, and we’re sorry to hear about your experience. We just reviewed your account that matches your review and found the last payments went through successfully for the Essential Silver plan for $15.99, which includes 100,000 Plagiarism words and 25,000 AITutorME (Paraphrasing tool) words. On your previous thread, we've actively worked to resolve this since your initial feedback on July 21st, 2025, for the AI Detection plan. We believe we have taken steps to address where you've given the $5.00 draft invoice to add to your current plan to include AI detection. With these changes, your account would have been upgraded to the Essential Gold plan for $20.99 per month. (Please note: AI detection services are included in Gold/platinum plans at this time.) To ensure we finally get to the bottom of this and provide a complete resolution, our team has reached out to your inbox for quick resolution. Please note: Your account is eligible for refunds on the latest payment of $15.99 based on your account activity, which will affect your account cancellation immediately with inactive services. We want to make sure we review every detail with you. On your confirmation of these changes, our team will be issuing the refunds immediately. If you consider the matter resolved following your account payment and refunds, and feel that the current review is not an accurate reflection of your service experience, we'd appreciate it if you could update your review and change the ratings for us. Your satisfaction is incredibly important to us, and we are committed to resolving this for you as quickly and efficiently as possible. Best Regards, Quetext Success Team