Mehemmed R.
Absolutely terrible
Absolutely terrible, don't buy and use this ridiculous tool. First I just want to start with 3 days trial plan, but after 1.5 days they just ended my plan without anything, even now I can not understand the reason. Secondly, if you check the same documents 2 times or more, one time it shows fewer plagiarisms, another time it shows more, you can not understand which one is right. Also, I want to contact support, they answer you 1 time within 1 day, that really terrible, and even they don't provide you useful information or just help you to fix something just saying bla bla and that it. Don't use, this tool is a waste of time and money
Response from QuetextApr 9, 2025
Dear Mehemmed, Thank you for sharing your feedback. We are deeply sorry for the issues you experienced with our plagiarism tool, trial package, and customer support services. Your input is invaluable, and we truly appreciate you bringing these concerns to our attention. Plagiarism Scores: We understand how critical accurate plagiarism detection is for our users. We've investigated the discrepancies you mentioned in plagiarism scores and will ensure improvements are made promptly. If you have specific cases you’d like us to review, please don’t hesitate to share them with us. Trial Package: It’s disappointing to hear that your experience with our trial package did not meet expectations. We’re actively reviewing our trial offerings to ensure they provide clear value and functionality for all our users. Customer Support Desk: We apologize for any inconvenience caused while seeking assistance. Your experience matters to us, and we are working to enhance our customer support systems to provide quicker, more effective solutions. To make things right, we’d love the opportunity to assist you further. Please feel free to reach out to us directly at [email protected] with any additional details about your concerns. We value your trust in us and are committed to earning it back. Warm regards, Quetext Success Team