mary A.
Very Disappointing customer Service
Very Disappointing Customer Service I chose Queen Hair because I believed I was buying from a luxury hair company that valued quality and customer satisfaction.Unfortunately, my experience has been very disappointing I purchased four bundles of hair and paid separately to have three of them wigged.One of the wigs was poorly constructed, with too much bulk at the top, making the 20 inch and 22-inch hair appear much shorter than expected. I contacted them and requested that at least two layers be removed from the top to give the wig a flatter, more natural look Despite raising this concern for over three weeks, they have refused to correct it. The bone straight hair was also bobbed without my request, and when I complained, I was told nothing could be done about it. What disappoints me most is the lack of concern for customer satisfaction. I paid for the hair and the wigging service separately, yet I have had to keep asking for a reasonable resolution. Now, after waiting for weeks, I am being told that if my hair is not sent today, I may have to wait until November. For a company positioned as a luxury hair seller, I expected better workmanship, communication and accountability.Luxury is not just about selling expensive hair; it is also about the service and how customers are treated when something goes wrong Sadly, this experience has left me very disappointed, and I would think twice before ordering again