QuarqReviews of quarq.com

Easy to find what I was looking for at website, fast delivery, and good communication on status of shipment. The way a Company should handle on line ordering. Thank you, Jonas McCluskey

Great company, great product

Works great!

Unexpectedly generous treatment of a performance issue re my P1 Power Tap pedals even as they have only just recently purchased PowerTap. Customer loyalty starts and grows this way. Thank you.

Just finished talking with Kyle in Customer Service. FANTASTIC to say the least. The most patient and knowledgeable person I've ever talked to at a customer service department. Kyle actually spoke to me during my original call yesterday for approximately an hour, patiently answering all of my questions and helping me trouble shoot an issue I was having with my Power Tap P1 pedals. Then, after listening to the issues and suggesting various solutions after actually considering possible fixes outside the box based on what I was telling him, as opposed to simply reading from a script, he offered to speak with me further after I performed those suggested steps to resolve the issue. Unfortunately, those steps did not fix the problem, so I called back and believe it or not when I asked for Kyle I was actually put back in touch with Kyle - not some other person that I had to then reexplain the whole situation to again, which normally happens with customer service. Kyle then gave me additional ideas/suggestions, but also made sure to get things moving on the warranty side of things just in case those additional suggestions did not work. This was truly the best customer service/troubleshooting experience I have ever had or ever could have hoped for during a stressful situation. Cannot thank Kyle enough for all of his help.

I had a technical question about a discontinued product. Luke from Quarq replied quickly, asked for a little more info from me, and then provided a solution that didn't cost me a penny. What's more, he was friendly and enthusiastic. You can't ask for more than that. Well done, Quarq.

I was having calibration issues with my Quarq DZero. Caled help desk and spoke with Luke. Luke talked me through a series of test and determined unit needed to be returned to factory.I explained that I was 5 weeks out from my Ironman competition and had to have my PM back right away. He immediately sent me an email with all the info needed for the process. Within a week I had my new PM returned and was back riding with power. Luke was professional and attentive to my needs. I would like to say thank you for a very pleasant experience. You are a great company! Roy P.

Fast e accurate, but you could accept a international card.