Prudence S.
What an awful experience as a novice…
What an awful experience as a novice researcher! 1. Communication was awful. No responses for days on end. No presence on social media to support the lack of email and site support. 2. Transcripts were inaccurate. The use of "indiscernible" was beyond concerning. 3. Despite clear instructions the PI's were not removed in the transcriptions and the ones that were, were inconsistent and incorrect. 4. Entire sentences were missed from the transcription that would have impacted the data analysis via Nvivo for coding important themes. 5. Spelling mistakes 6. Not including clear audible transcriptions for non-verbal such as [laughter]. 7. The editing and time lost for each transcript was not worth sending them. 8. The company did not charge me after my experience but honestly this doesn't negate the angish caused. If it wasn't for IRB and ethics that I had stated I was using only this company and the NDS provided I would have left it alone day 1.
Response from QualtranscribeAug 4, 2021
Hi Prudence, Thank you for your review. All feedback is important to us and we’re sorry to hear you had such a frustrating experience. We set a high standard for ourselves, in our work ethics, our transcription process (especially deliverables), communication and support and we’re so sorry to hear this was not met in your interaction with our service -- we are gutted we did not meet you expectations. We have been supporting researchers like yourself for years with great transcriptions, and we're always happy to do so. We will use the feedback to make us better and to ensure this doesn’t happen again. Sincerely, Marc.