Quality Used EnginesReviews of qualityusedengines.com

Tuesday November 5 at 10:10 am I received a phone call from Scott who identified himself as representing Quality Used Engines and SW used engines. He asked me if I wanted a refund of my money associated with your invoice #341412.in the amount of $2395. My refund demand is based on the cancellation notice of my order sent in to you writing by fax and email as well as the company not supplying a useable unit as was described either in good condition or in reasonable time. This and other issues have caused me major financial damage that is actionable. I said yes I want my money refunded. Scott said that my refund request will be honored. The purpose of this note is to document that phone conversation for legal purposes. This also constitutes a demand for my money to be refunded in full immediately. John Capek

SCAM!!!!SCAM!!!Do not purchase an engine from this company!! They refuse to give me a refund stating it’s been past 30 days when it took a month just to receive the first engine which was missing pieces damaged and broken but overall you guessed it the wrong engine!! Now After 67 days and finally receiving a 2nd engine it came with missing pieces and like someone had picked it up and slammed it 10ft into concrete. My mechanic shop refuses to touch the engine. Says it’s junk and should be trashed. DO NOT PURCHASE FROM THIS COMPANY!!! SCAM!!!

Stay away from this company!! We saved up to buy an engine and we regret in every way using Quality Used Engines. We’re now waiting on our third engine because the first two weren’t tested like they said they were. No one has apologized for this and they have in no way made it right. Instead we’ve now been waiting now 3 weeks for the third engine while they’ve ignored emails and calls from us. When we have talked to them they treated us horribly and like it’s our fault. Their products are junk and the words they describe their company being on their website are complete lies. We’re an honest family who worked hard to save up and in no way have we deserved the treatment we’ve received and mostly to have received two faulty engines!! I want to make sure no one has to go through what we have!!

The worst waste of time I ever got involved with first engine came no compression after paying $1000 installation second engine comes after waiting another 20 days for it to be delivered cracked Head was discovered before it was reinstalled into the vehicle was told by the company couldn’t get a cash refund cause I don’t want another engine from them because the original invoice was dated a month 30 day warranty please do yourself a favor and reconsider any business that you were thinking to do with this company

This Place is Horrible! I purchased a V6 engine for a Ford Flex 2010 After haggling with them for several months as to when it would be shipped, they shipped it on a pallet with straps, instead of a crate when it arrived to the mechanic shop it had shifted during being transported and had broken the air conditioning bracket on the front cover. When i called to tell the guy in the shipping and warranty dept, rudest guy ever and said it wasnt their problem. needless to say When I had previously inquired about all the delays, before it was shipped the guy in shipping was sooo rude. I will never ever do business with this place again they are nasty and mean people and very deceptive! they dont even deserve one star Gary Zapata,California

Verbally ordered an Engine was quoted a price shipped to me, and because the sales agent did not arrange for a liftgate truck delivery and because the truck driver refused me pulling the motor off of the truck by engine hoist, I am being charged an extra $225.00. DO NOT MAKE THIS MISTAKE ON YOUR ORDER. How come the sales agent did not cover delivery logistics and requirements with me on the order. I am sure this is not the first time this has happened, and when it does how come Quality Engines has such poor customer service in handling this. I have been bounced around from one department to the next with no one capable of any customer service and not one of you has offered an apology or a proactive effort to resolving this except pass the buck and blame me, or say that is something I cannot help you with and you will have to talk to Dale the Shipping Manager. WELL DALE YOU HAVE BEEN AN EMPTY CHAIR WITH A VOICE MAIL unattended. My customer specifically requested that I use you, and this is my first time as a professional shop to use Quality and so far no status updates on the order, except we took your money. No shipping notices till the order surprise here we are, but you'll have to pay a lot more for us to come back a week later. NO BUENO not happy and I am going to kick and scream till you make it right! You quoted a service and I expect you to hold up your side of the agreement.

terrible customer service. Sent the wrong engine wont take it back. Pretty much said you took to long to install it. Then hung up. Classy company avoid at all cost.

This Quality Engine company are a bunch of crooks and liars. I purchased an engine from them for an Audi 2010 A4 for over $3,600. I have jet to received an engine that works. I installed two of the three and have not worked. I am into this for thousands of dollars of installation labor cost. It was a big mistake in my part on not doing my homework in reviewing this company. I am still waiting for a third motor. This will be the last thing. I will have to get an attorney involved to see if I can get some of my money back. Also, to expose these crook for what they are. DO NOT PURCHASE an engine from this company.