Quality Used EnginesReviews of qualityusedengines.com

DO NOT DO BUSINESS WITH THESE GUYS! I am a shop owner writing about an experience for my customer. My customer is from out of town and needed an engine replaced in his truck. Normally I never allow customers to purchase and provide their own parts, but I made an exception this once trying to help them out and save them money. If I had known, I wouldn't have allowed this company to send a engine to begin with. The 1st engine was sent back in March. There was no problem with shipping of the 1st engine, It was sent on a nice crate and looked good. We completed the engine swap and shortly after during a road test we noticed the oil pressure would drop to 0 at stop signs. Long story, short, finally got them to agree to have us pull the engine back out and oil pan/oil pick up tube was covered in metal shavings. Main bearings were bad, engine was junk. Over 2 months later we get a 2nd replacement engine. This one was delivered in horrible condition! I've seen engines from a junkyard in better condition, engine was laying on it's side just thrown on a pallet, all lines/hoses/wire harness were just cut causing more labor time to get it ready for install. After install was complete, truck would not start. More labor was spent diagnosing why it was a no start and found two cylinders with very low compression. 2nd engine also junk. My customer is now contacting an attorney because they will no longer answer phone calls or emails. 5 months and 2 engines later and this truck is still not running.

I paid $1670 for a engine with “~31k miles”, on 5/6/20. I received a locked motor with 89k miles ( last reported mileage 5/2018, verified by VIN look up) on 6/3/20. I called 3 times about the delay in shipping and was told the same lie 3 times. I was told that the contracted carrier “no-showed” the scheduled pick up just two days earlier and they were working on getting a new carrier. The info that came with the engine shows that the engine was purchased on 6/1/20 from a company in Oregon, shipped to another company in Missouri on 6/2/20, then shipped the same day (6/2/20) to me and received on 6/3/20. There were no intentions on their part to provide me the engine that was quoted to me, because they never possessed the actual engine represented in their online quote. I attempted to call their customer service rep “Chad”. I was told that I needed a mechanics report for him to give me a refund. The fact that they sent me a engine that did not match the purchased/ quoted item is fraud and that alone is grounds for a full refund. When I told Chad that, he started to yell and the call was ended. Save all of your shipping documents, part tags, bill of lading, emails, quotes, photos and communication. Law enforcement will need original documents for investigation. If you were truly a victim of “bait and switch” or sold an engine or part which did not match any of the quoted info, file a complaint with the FBI. You can file an IC3 report online. It takes about 20-30 minutes. If you have more documentation/ facts to report it may take you more time. File with the Wisconsin BBB, they will give you additional information (additional reporting and resources). File a complaint with the Federal Trade Commission.

I ordered an engine and gave them the VIN number from the vehicle. They sent me the wrong engine and will not send me the right one. This place is shady.

If i can leave a review with no stars i would.i purchased an engine with 65k miles on it. not only did they deliver to the wrong location that took about a month to get back; but they also sent a defective engine. i spent an additional $2,000 to get this engine properly installed and ever since then the engine has been giving me several issues.We went to several mechanics and honda dealerships and they all stated there was an internal issue with the engine. I tried contacting the sales and warranty department about this and they were extremely unpleasant by not only hanging up on me several times but also not providing any type of quality customer service. I am very tempted to filing a lawsuit with this company because at this point this is fraud and embezzlement.

Horrible experience and it is not done yet. I purchased an engine and paid $$$$ on 4/17. Shipping time is reasonable within their 7-14 business days. As I follow-up each week, I am told it is going through “Quality Control” - great! I fee it is an important process for sellers to back their merchandise. Upon arrival at the shop, my mechanic drained the oil pan only to discover a “coffee with cream” color oil coming out of the drain plug on Friday, 5/17. Hmmmm. Quality Control? Now, I’m in the process of trying to get my money back, however, I am not getting any responses back from Chad Whyte, besides being told to “be patient”. Been patient since I bought a horrible conditioned engine. Apparently, he’s the only one who can assist with my issue, from their customer service team... It’s now 5/21 and am still waiting for any correspondence as to what the next steps would be.... Horrible.

Purchase a motor that supposed to have 87k on it, ran the vin once i got the motor and found it has 215k on it. THEY WILL NOT REIMBURSE MY MECHANIC FEE for already taking my old engine out and putting the new one in. THESE GUY ARE SCAMMERS, DO NOT BUY FROM THEM

Total scammers...ordered x5 bmw diesel motor with allegedly 47 K on it on guess what it has closer to 147k on it. I'm not tolerating being taken for a ride. Asked 5 times for a vin that the motor was removed from......got nothing! They deserve everything that is going to hit them.Paperwork from our attorney is on the way. They need to be exposed Never spend .10 with them

DO NOT BUY ANYTHING FROM QUALITY USED ENGINES. We had to contact them repeatedly to get the engine initially. Including a threatening email before they shipped it to our mechanic more than a month later. They took out our $1,520 the day we ordered it though. Our mechanic is a master mechanic who works in a reputable shop. After he finished installing the engine, he drove it about 30 minutes and it started to make really loud noises. Our mechanic has already put in about $2,000 in labor. He called the company, we called the company repeatedly. They never returned our calls or the threatening email I sent about contacting our credit card company. I called our credit card company. They are going to investigate and dispute the charge. We do have to return the motor for the credit card company to dispute it. Idk how much that will cost to ship. We’re going to look for a rebuilt engine from a reputable company. Our mechanic suggested we check BBB before ordering another engine. We’ve since found several with A+ ratings where we could have bought a rebuilt engine for about $700 more. I checked BBB. Quality Used Engines has an F rating. I hope everyone who wrote a review will post on QUE’s twitter feeds about their experience. They have 4 twitter feeds. Just look for Quality Used Engines. I had to put my review on Facebook as a comment under their previous posts. I copied and pasted to several comments so more people can see it before being ripped off. Anyway, good luck to everyone. I hope these reviews will help some other poor soul. Our mechanic is a great guy. He said he won’t charge us for the labor on the bad motor. Just for the labor on a rebuilt one. We are really fortunate. Other people would have had to pay $2,000 in labor twice. And he works in a good shop. This has been such a hassle. I haven’t been able to drive my car since January.