Quality Used EnginesReviews of qualityusedengines.com

This company is a SCAM. Do not ordfer an engine from them. My story is similar to what others have said. They will first tell you your shipment is "delayed". Then you will be told your engine was shipped to the wrong place, or the wrong carrier picked up. I'm 6 weeks into the process and still do not have an engine, and nobody will give me information or talk with me. They hang up on me and will not return phone calls. I'm trying to get a refund and have asked my credit card company to get a refund. I plan to file complaints with BBB and the FBI.

I am highly disappointed with the way this company has given me the runaround and treated me it took me three days of calling three days of voice messages no one ever called me back just to find out on what date was my refund processed then I find out that they charged me a 25% cancellation fee!!!! That was $305 of a cancellation fee that was not made aware to me that they claim is in their contract I am not done with this company yet but I can definitely tell you to stay away from them and do not order from them because if you have to cancel your item you have to pull teeth without any Novocain to get a hold of anybody to get any answers for any refund issues the customer service is very rude they transfer you when you are midsentence they hang up on you seriously very disappointed from a customer standpoint!!!!

We order a motor Aug. 10th expecting to have a "Quality" engine in just a few weeks the joke was us. Fast forward 7 weeks, I receive a sad excuse of an engine that looks like it has spent its life in the harshest of environments. As expected I had to swap parts over and reuse some, problem with that the engine was so rusted that I ended up breaking a few bolts off. It desperately needed new exhaust manifold gaskets, but again the rust was too scary to even attempt in fear that it would be a machinist nightmare. Save your time, and spend your money elsewhere, their "Quality Used Engine" is sh-it. Now onto the customer service side, that's a nightmare in itself. Call to find where you're motor is, and after being on the phone for a good amount of time they say they are transferring you, only to get a message saying "that extension is not available" and the stupid system hanging up on you. So after that you're back to square one, trying to get ahold of an actual person. Just to try and track the engine that should have been here weeks ago.

I would prefer no stars if they allowed it.Buyer beware! I have no idea how this Company can continue to screw over people and still be in business.Once they get your money your on your own.I bought a used engine for a 2012 Kia.The Kia is a standard shift.After I ordered the engine I wasn’t sure if the one I ordered would work for a manual transmission.So I called them and spoke with Dale.He said thing you called back because the motor I ordered would only fit a automatic transmission.I said ok.I need one for a manual transmission.He told me they cost more and would just put the difference of $825 added to the $1670 on my credit card.The mechanic called me to tell me there was no clutch plate and that he could make it work if I bought one.$325 later .I tried to get my money back and they refuse to refund me.Stay as far away from this so called company as possible.I wish I would have seen the horrible reviews before I bought the engine.Complete Joke!!

I ordered an engine on July 31st of this year. The lady on the phone told me that I should receive my engine in 7 to 10 business days. I called back to check on my motor and the person that answer the phone then told me it was 7 to 14 business days. on the 14th business day I received an email saying there was a slight delay in sending out my order and that they would get back to me as soon as it shipped. When I called to cancel my order , every time I mentioned the word refund they would hang up the phone .which ever Representative I reached on the phone. It took me calling 7 times to actually get somebody on the phone, that person was rude and unprofessional, but then again everyone I spoke to was rude and unprofessional there. I was told the refund would take 7 to 10 business days, so on the 10th day when I hadn't received my refund I called to inquire about it, again Representatives would hang up on me. Bottom line, this company will take your money in a second but after that treat you like crap. I don't think this company has any of the engines they list on their website. I think the second you place an order , they start scouring the salvage yards for a motor. Bottom line stay away from this company you'll regret doing business with them .

Quality Used Engines is a complete scam. Don't do it! I waited two weeks and engine still not shipped. Anyone ordering an engine needs it asap. Duh. Shipping dept. Kept telling me my 1,420.00 engine was under quality control, testing and cleaning. Okay.......whatever. I stopped payment on my credit and cancelled the card as well. Scam..scam..Scam. One more thing. That sales rep Allen is a big jerk to say it kindly. I'm not sure how this company had a 4 to 5 star rating. They must be entering that info themselves. Don't trust thus company. Thank you for nothing except stress and a headache Quality Used Engines. My next step is contacting BBB. Oh but you must know you have already been reported. Good bye scammers! 😁 To anyone who reads this please check out Better Business Bureau for this lying, cheating, outlandish company.

This company is a total scam. Ordered a motor from them and didn’t receive any emails or calls regarding my order within a month. After calling them a half of dozen times I finally was able to talk to a manager. After letting him know that I never seen any tracking on my order and could not get ahold of anyone I told him I wanted a refund and that they could keep their motor. He kept trying to sell me the motor and after arguing with him about it he hung up on me. I would never do business with this company and never would suggest them. If you want to get ripped off this is the company that would make that happen.

Quality used engines is a bad company. They will tell you your engine will be delivered within 5 to 7 business days and when you cancel because your engine never arrive they charge you 25%. They will take your money. Don’t buy from this people. It’s a nightmare dealing with them.