Quality Used EnginesReviews of qualityusedengines.com

DO NOT BUY AN ENGINE FROM "QUALITY USED ENGINES" they are junk! I have 2 issues with this company. First, they say it has 71k miles but it looks more like 150k with no paper work on mileage. Second, they say that clean inspect, clean and run the engines which is a complete lie. My engine 4.7l Dodge Durango SLT has about 142k (broken rod bearing) under valve covers looks brand new and ni rust spots on the outside of the engine. Engine that they sent me under the valve covers completely caked in sludge and almost rusted out on the bottom and just looks like junk. Mechanic said he wouldn't install because it wouldn't last long. So my review is that they don't sell you a cleaned and inspected engine and this company is garbage just like the engines they sell to innocent people. DO NOT BUY FROM "QUALITY USED ENGINES".

#QualityUsedEngines (I found out too late they were on the news for selling over 400 customers bad engines, and their KS address is an empty building. Google "BBB receives hundreds of complaints about company selling car engines online" or Google Quality Used Engines and click on More, then videos and you'll see this news report. Invoice # 368735. Ordered 3/17/21 Received engine April 5th. My mechanic was getting ready to install it and said upon getting ready to install it on the 19th, he noticed the engine sent was NOT a match to my car. " The 300-85001A 2001 SLK Engine 170 Type SLK230 is similar but slightly different and it will NOT line up to my engine parts. The engine sent has a air pump and mine doesn't. So ... my mechanic called to say he had very bad news that it can't be installed into my car. The engine can not be aligned with my other parts, and is not the same as my original engine, so they stopped and called me. They also said the engine delivered was full of water, and was in such bad condition that it can't be used at all. He said the engine I wanted to replace was in better condition than the one Quality Used Engines delivered! I was very careful to tell the telephone rep, dept sales person, and email the description of the engine, my vin # and said the engine I need must be the L4-2.3L 2295 cc Gas MFI Supercharged type 111-983 - 4 valve DOHC. (Their sales person said the The 300-85001A 2001 SLK Engine 170 Type SLK230 is an interchangable or compatible part and shipped me that.) Now I'm out $1,345 & I'm just devastated by this bad news. I've been without a car for over a month and 1/2 since March 17th, 2021 ... and I need to get this work done to repair my car ASAP. I didn't want a refund, I wanted the right engine. I was dumbfounded the company's warranty fine print said the engine "must be installed 10 (business) days after delivery." Most places are so busy that can't be done. Other engines for sale on line that offer warranties are not contingent upon a 10 day installation, they just come with a warranty. The engine can not be aligned with my other parts, because it is not the same as my original engine, and is in such poor condition, they ceased to install it. This upset me because QUE ads state that they test and steam clean & guarantee all engines. I got a call from a person claiming to be the representative/shipper, named Nick Dean, who said the reason I received a bad engine might be because they had a kid pulling engines and there were 2 engines side by side and maybe the kid pulled the wrong engine. 1st, this engine weighs 325 lbs so how is a kid going to pull that? That sounds very unprofessional that a reputable company doesn't have experts pulling the motors and checking them for quality before shipping. How could I even trust that if they sent me a replacement engine that that one wouldn't also be uninspected and in terrible condition? Now I'm worried. I had just sent the warranty in assuming the car had been done, but my mechanics couldn't proceed. I was in limbo wondering what could I we do to correct this? This is not a warranty problem, it is an incorrect part and water damaged part problem and bad engine problem. Nobody at customer service ever answers, and when I do get people on the phone, no one can direct me to customer service or an owner. My auto repair is one of the busiest places in town, I've know them for over 25 yrs, but even they are starting to get frustrated with me for all the delays. I need a refund so I can buy another engine from someone else who really will inspect and guarantee their product before selling it to me. I had to post on QUE FB page and then they removed my post, with a message: "We did ask that our service supervisor call you shortly." I guess that was the supposed fake representative/shipper named Nick Dean with the story about a kid pulling the wrong engine ... Please do not order from this company. I had no other choice than to ask my bank to dispute the transaction charges. 60 days went by and Quality Used Engines refused to refund my money. They lied and said I never contacted them, but I took photo evidence of every email or message I sent to them and of someone's response. I'm still working on legal avenues to file against them. This is such a corrupt company, they' steal from people during Covid when we are all struggling. Any reputable company would have simply picked up the engine and replaced it and apologized or refunded the money. Do get scammed by these criminals.

Quality Used Engines DOES NOT HAVE Quality Customer Service! I ordered an engine on April 2, 2021. I tried to call Customer Service and Shipping Department on April 9, 2021 to cancel my Invoice #370051. When I selected the option to speak with either departments, I received a Busy Dial Tone. So I submitted an Online Contact Form and wrote in the comments section to Cancel My Order. Guess they either pulled the plug on their operation or somehow placed "A Block" on my number from always receiving a busy dial tone now. I never heard back from QUE VIA (First Contact Us) submittal, so I tried to call again on April 14, 2021 and still received a Busy Dial Tone. I sent another "Online Contact Us Form" stating to Cancel My Order again since not receiving a response back from the first contact form. Friday morning, April 16th I received an email from QUE stating my order was shipped thru R&L Carriers. I checked the Tracking and showed it was shipped April 15th. I called R&L Carriers and told the rep I Cancelled My Order on April 9th VIA "Contact Us Website" to QUE and it needs to be sent back to them and I DO NOT Want it! Laura (the rep @ R&L) stated she would contact QUE Shipping Department to let them know I do not want the shipment and needs to be returned to QUE. Laura from R&L took my number and said she would call me if there was any issues. So far the status is: 04/17/2021 04:21:54 AM Departed COLUMBIANA, OH in route to destination terminal. Now to which destination, I'm not sure of. Hopefully back to the shipper. I've already filed a dispute with my bank and hope to get it resolved soon and my money back. From reading all the QUE Google Reviews, TrustPilot and Yelp show 1.2 to 1.5 Star reviews and an F- from the BBB. I should of done this research before I ordered from them. If it is still being sent this way, all I can do is refuse/reject the delivery and say to the driver is to RTS. I'll see how it goes...

Bad 1rst time experience ordering went well but when it came time to track my order I was given a runaround about dealing with shipping not the guy I bought the engine from conversation got heated due to seller egging on a fight over the phone . will never deal with this company again . Still no engine and the refund will probably most likely never come. Update: company issued a refund for 2152 I still need the other $718 back so I can get my customer an engine somewhere else.

WORST EXPERENCE EVER... This company took an order for a 2015 motor (with 53K miles "they said") for $7900+ and they sent a 2011 motor that might be worth $2500 that we have no idea of miles or anything on the history... It looks as if it has sat in a junk yard for a few years. They did nothing to resolve the mistake, just told me I ordered it wrong.. basically committed fraud in my opinion... BUYER BEWARE THEY ARE CROOKS...

They ripped me off. Chris bowman

I recently buy a engine from these guys and happens that engine have a bad cylinder call back so I can get a replacement with another engine when I talk to them they say my warranty was a boy and blah blah blah. but they offered me 3 years warranty when I purchase the engine the salesman told me if anything wrong with the engine that they will replaced itimmediately. please do not buy anything from these guys they are bunch of scumbags. I spent over $2,200 for a bad engine and they don't want to keep their word. there is no honesty or Integrity and this company please do not buy anything

Like every single review about this company don’t buy from these people! My mechanic ordered an engine for my 91 MR2 from them, it was supposed to have 61k miles on the motor but they weren’t smart enough to remove the timing belt cover sticker which says it was last changed at 205k miles and the whole engine had a mess of RTV silicone! I hope this company gets shutdown very soon. I hope anybody affiliated with this company has infinite insomnia