Quality Quest BikesWe are on a quest to deliver the most reliable cargo-friendly and utility e-bikes and e-trikes to support and empower families, outdoor enthusiasts, delivery agents and seniors.
Quality Quest Bikes (qualityquestbikes.com) has 96 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Garry D.
Matt,helped me all the way through the ordering and followed up during delivery #1
Response from Quality Quest BikesFeb 22, 2026
Thank you Garry for placing your trust in us, it was a pleasure supporting you in you shopping journey. We are just one call or email away if you ever need anything. Happy riding!
La Donna S.
Delivered on time.
William H.
Thank you for placing a special order to meet my need.
Malina A.
I bought the E-bike, and it was going to come unassembled and with three included gifts. I received a message that the shipping would be delayed, and I was worried about the bike's arrival, as I wanted to use it on one of our camping trips. I messaged back to get a more detailed arrival date. I received the bike early and was pleasantly surprised that it was assembled, but missing one of the gifts. I then messaged the support team to confirm when the bike mirrors would arrive, and was informed they were out of stock. I was disappointed and asked if they could send them once they are back in stock, and was immediately given a response that they would ship it ASAP. The bike mirrors are on the way, and I really appreciate how responsive they were to all of my questions. We love the bike so much so far. The only issue is that the bench seat seems a bit off-center, and we are now missing one of the hinge pins, so I will likely replace it myself. The customer support team has been super helpful.
David A.
Matt was great help making my purchase as I was having trouble with it online. There was a fee I wasn't expecting that was charged that he made right too. Great place to work with. Thanks for all your help
Pam
Easy to work with. I received the bike a week early. The only downside was that they use FedEx. FedEx didn’t call before they delivered it and I was supposed to sign for delivery but they didn’t even come to the door
William D.
Anytime I have a question, they are quick to give me an answer.
Pernoral W.
The item that was sent don't work it never changed my bike the green light stay on never changed.
Response from Quality Quest BikesOct 28, 2025
Dear Pernoral, We’re sorry to hear about your experience. Our records show that we reached out to you on October 8 with detailed troubleshooting instructions for your battery charger after you spoke with a member of our team. In that message, we also requested your battery specifications and a short video showing the issue so we could escalate the matter to the manufacturer. Unfortunately, we haven’t received a response or any of the requested information since then, which has prevented us from moving forward with a claim on your behalf. We truly value your feedback but feel this review doesn’t reflect our efforts to assist you. We’d still appreciate the opportunity to assist you— please reply to our previous emails or contact us directly at [email protected].
