Qstomize.comReviews of qstomize.com

This was a very disappointing experience from start to finish. My order was delayed and ultimately did not arrive in time for a mid-April event, which made the swag completely unusable. That alone would have been frustrating, but the communication and handling of the situation made it worse. I was told that a shipping label had been created 10 days prior to my event, which gave the impression that the order was on track. In reality, nothing was delivered. Creating a label is not the same as fulfilling an order, and it felt misleading. There was also no reliable way to get help — the customer service phone number provided did not work, and there was no clear path to resolve the issue in a timely manner. At the end of the day, I paid for a product I could not use due to their failure to deliver as promised. I requested a resolution, but the experience overall has been extremely frustrating. I would not use this company again and cannot recommend them based on this experience.

If I could give 0 stars I absolutely would. We reached out and had excellent communication at first with Pamela; however, after finalizing our order for a 10x10 tent and backdrop, approving the design, and placing our order for we were asked 3 days later for $350 extra to cover the shipping to ensure our order would arrive on time. Mind you, this was AFTER we were told there was no issue with the time we order and our order would be there BEFORE our date we needed. Even with proof of the conversations, she then proceeded to tell me that if we did not pay the additional $350 that our order would no longer be in queue to be delivered on time. Least to say, they lost our business and we will not recommend them. Poor customer support and trying to pull a fast one over on customer after a very large payment was already made for our tent and backdrop.

I ordered 43 shirts for school spiritwear. Confirmed several times that we would be getting youth sizes shirts and was shipped adult size shirts. Tried to get someone to contact us to fix the issue and we were ignored. Even called the CEO. No reply. Do not use this company. They don’t care and will steal from you.

I’ll be honest I wasn’t expecting much when I had placed an order but I wanted to give it a try anyways because I thought it was pretty cool; plus I couldn’t find anything I was searching for so it led me here. I just received my order yesterday and omg I’m honestly blown away!!!! Not only did the order came exactly how I wanted it too but it’s even better than I imagined. I had order an AirPod 2Gen case and wanted cherry blossom trees on it; found the exact picture and the company worked there magic! Definitely will be ordering from them again!! (No I was Not paid to write this) this is simply ur average Joe just happened to find this amazing company!! Thank you again

I ordered a custom body pillow and it was well worth the money. It was full size and is incredibly soft and cuddly, I ordered a second one because I was so satisfied with how it came out.

We had a very short timeline, and Qstomize made the deadline and delivered before the in hand date. We were beyond happy. We will use them again.10/10

Best customer service I’ve ever dealt with when it comes to online shopping. They are quick to respond and always ALWAYS stand behind their products. This will be my third purchase from them and I will definitely be back.

Wow! What an incredible experience :) Christine from Sequin Swag, delivers some of the most amazing customer service I have seen along with being very responsive to my email requests. She gave prompt and detailed answers to all my questions. Not only that, but the shirt I received was a far better product than expected! There was a hiccup along the way, but they made it right- beyond what I imagined they would do!!! This is going to make someone in my life very happy to receive such a wonderful, thoughtful and quality product. Kudos to Christine and the team at Sequin Swag!