Kelly O.
The shipping was fast
The shipping was fast, but the packer gave me an incorrect item. I emailed the situation to customer service and they quickly sent me the correct part. I asked for a pre-paid return shipping label so that I can return the incorrect item, but haven’t received it yet. Response time is very good, but accuracy needs improvement on packing orders.
Response from Qspray.com/Quality Equipment and SprayNov 1, 2022
Sorry for the mistake. The shipping clerk made a mistake and shipped an item with a similar SKU. When we learned of the mistake we immediately shipped the correct part and provided a Fedex call tag to make it easy for the customer to return the incorrect part. Shipping clerk has been advised to slow down. Thanks for calling this issue to our attention. Andrew Greess, President