Qeepl Luggage StorageReviews of qeepl.com

Ils m'ont vendu une réservation pour un local, qui n'existe plus. Mais ce qui est le plus grave, c'est que le service clients est un bot, qui communique en russe ( heureusement que je parle russe) et il n'y a aucun moyen de faire une réclamation et de demander un remboursement, malgré les preuves que j'ai envoyé ! Je vous déconseille fortement ce site!

I booked a luggage storage service at the Hotel Blue Malecon & Spa in Santo Domingo from 9:00 AM to 7:00 PM. I dropped off my bags at 11:30 AM and picked them up at 3:00 PM. ​From the start, the experience was unprofessional. The staff seemed confused and didn't really know what they were doing or how the app worked. When I arrived, they took a photo of my passport, and when I collected my luggage, they took photos of me with my bags. I explicitly asked if that was all, and they confirmed it was. ​They never mentioned I had to manually 'end' the booking in the app, and the app itself doesn't clarify that it extends automatically. Today, I was charged an extra $20. Customer support is non-existent. Avoid this location; the lack of training and transparency is unacceptable.

Sarebbe un ottimo servizio se funzionasse. Ma non funziona. Due ore di attesa con il servizio clienti per estendere una prenotazione perché l'app e il sito web non funzionano correttamente. Impossibile consultare il tuo account. App orribile, non funzionante e pessimo servizio clienti. Statene alla larga. Ci sono alternative molto migliori. Se potessi dare zero stelle o stelle negative, lo farei. Risparmiati la fatica e usa un servizio diverso.

I paid for my reservation online in advance; I made a reservation on August 4 at 8:30 and relied on the map app on the reservation slip to get there, but the store is not located where the app indicates it is. I asked a nearby restaurateur, who told me that the address was about 200 meters away. When I got there, the store had metal shutters down and there was no one inside. 30 minutes of waiting and no one showed up, I asked the Carrefour clerk next door and he told me that the address was correct but that he could not help me. They called me and were very accommodating.After about an hour, I gave up and went to South Pari Arena1 to pay and drop my luggage off again near the venue, but they had already finished the volleyball match between Italy and Spain. I called several times but it was an answering machine. First of all, please give me my money back, it's 12.98€. Then I ask for COMPENSATION for the ticket wasted because I was late for the match. I regret that I have hired a terrible company. I may withdraw this comment depending on how they respond in the future, but Qeepl is a terrible company and everyone should not use them. When I tried to complain and ask about reimbursing and compensating for my ticket, the app said, “Your message has not delivered yet.” again and again. When I tried to write a review to Qeepl, the HP said, “Your review has not been reflected on the review list due to certain trouble” Unbelievable. On purpose Qeepl must have violated my sending review.

I had to leave my luggage without checking in properly as I had an issue that I needed assistance to resolve. It was Sunday afternoon and there is no one to talk to at Qeepl (only an online help chat). No one was there and I had to go to a meeting. It took them a whole day to reply by which time I had already picked my luggage back up again! I felt incredibly vulnerable. Imagine leaving your possessions with no security of being checked into the facility properly and no support to help you resolve!

Showed up to the storage and nobody was there. Called and called with no answer. Qeepl customer service offered me a refund, however it also meant I had to spend $400 on checking my bag for a flight. I asked about compensation for this as there is “insurance” and the agent just stopped talking to me. As of now I’m out 400 - minus the storage fee and have no way of contacting anybody as the service chat has just stopped responding.

Не смогла оставить вещи, так как у них только оплата онлайн. Не наличными, не через терминал нельзя. И это очень огорчило.

Не проверяют подлинность багажа