Bradley B.
The best customer service response
This company's customer service is amazing! I ordered a rear arm replacement for my drone back in October of 2025. The part came in earlier than expected, but I did not open it at the time as I had a lot going on. They have a clearly stated 30-day return policy. I only just heard the Box August of 2026. I discovered that I had received the incorrect rear arm. This was due to my mistake, and not pyrodrone. I had ordered the wrong part. I emailed their customer support and had a response within 15 minutes. I'll drive for the mistake, and immediately recovered my money to include shipping costs. They did not even want the wrong Parts mailed back to them. They also stated that they would work with flywoo (the manufacturer of my drone) to help prevent anyone else from making this. Their response was immediate, and their willingness to work with me was exceptional! I will continue to do business with this company. I will be checking here first.