Pyro Inc.Reviews of pyro.host

Servers are fine I guess and prices are meh. Terrible customer service and refund policy. Cancelled my server within 12 hours of ordering it and they want to just credit my account when I literally explained the reason for the cancellation is I have a good enough dedicated server in my home already. “To maintain a consistent experience for everyone on the platform” seems like a consistently bad one. Also horrible SFTP, dropped connection every few seconds I literally had to install my whole 326 mod server through the panel 🤢

I bought a server from them and had a tough time trying to get things setup via modrinth. I submitted a ticket with them trying to find where to set this up. They then added the button. They offered to set it up for me included in cost however I stated I wanted to do this on my own. When I reached out asking why the setup tool installed the client version I was left alone for 3 and half days. I had to reach back out to them many times to finally get an answer. I had asked if they be willing to give me a refund since I never really used the serviced that was offered. They said that "Your outside of the seven day refund window." When telling them I requested it within the windows they then changed course and it was not that and it was "considered on a case-by-case basis and are at our sole discretion." Which seemed unprofessional. I do not recommend them in their current state. They need to grow more before they make sense for a server owner.