W M.
They present themselves professionally
They present themselves professionally, but our experience with their medical billing and reception services fell far short of that image. We hired them to manage both functions, and their repeated failures cost our practice what we estimate to be more than $100,000 in lost revenue. During the first two months alone, they failed to collect over $20,000 in copays. When we questioned this, they told us they did not know they were responsible for collecting copays—a basic requirement of the billing services we hired them to provide. Their reception staff also repeatedly told prospective patients that we were out of network with one of our largest in-network insurance providers, turning away patients based on incorrect information. These were serious failures in the core services they were hired to deliver. Based on our experience, we cannot recommend this company.