customer
The Customer Service Representative was…
The Customer Service Representative was polite and knowledgeable about what Pyramid does. However, I was a little disappointed because my need was based on what I discussed with the Company who connected me with Pyramid. They were told that I needed help with Debt Management. Why did I receive a call from Pyramid who clearly, doesn't do Debt Management. This was clearly a waste of my time!!
Response from Pyramid Credit RepairJan 6, 2024
Thank you for taking the time to share your experience. We sincerely apologize for any confusion and the frustration it caused. At Pyramid, we strive to provide accurate and tailored solutions to our clients' needs. We understand you were seeking assistance with Debt Management, and it seems there was a misunderstanding regarding the services we provide. While we offer comprehensive Debt Management solutions, we do not provide debt relief services, which may have led to the mismatch in expectations. Our intent in recommending against credit repair was to guide you towards a solution that fits your financial situation and budget. We believe in offering honest, transparent advice, even if it means advising against our services when they may not be the best fit. We value your feedback and will use it to improve our communication and referral processes.