North American InvestigationsReviews of pvteyes.com

Response from North American InvestigationsSep 8, 2020

You were sent your Report of Investigation on 5/22/19 of what we were paid to do. After the receiving the Report you emailed other requests which were outside the scope of the paid investigation. I am sorry to read this review and I want the opportunity to explain what transpired. You hired us for two separate investigations: one on 5/3 and one on 5/6 1. First Investigation : We spoke on May 3rd you explained that a two separate men where you reside have been stalking, harassing and making your life difficult. You were told by these people that a young girl who was promiscuous lived there before you (at least 9 years ago) and they ran her out. You wanted to try to find her to see if you could corroborate if she experienced this same behavior against you as you had a small claims case since the Police would not help you. I explained that there were two ways of investigating the matter, the first was conducting an internal investigation in an effort to see if we could identify this particular female. The second option was to conduct field work which would comprise of canvassing, locating and speaking to possible witnesses as well as numerous other related services. You opted to start with the first option. I not only verbally explained to you prior to taking your payment that this was difficult due to the age and limited information but put this in our written agreement which you signed prior to remitting payment. I was extremely clear. Additionally, the people who told you there was this female were people you believed were acting against you, This information provided to may have been all false. We investigated the matter and located many prior tenants but none matching the criteria you gave us. I understand that what you have experienced is frustrating to say the least but we did put the time and effort into investigating the matter. We updated you, we provided you a report. We did not solve the investigation but at no time did we act unprofessional nor dishonest with you, as a matter of fact you always thanked us after to speaking with us and we did not even know you were upset until we saw this review. I would of been more than happy to discuss any of your feelings and the investigation. 2. You hired us again on 5/6. The second investigation was to conduct two background checks to uncover to determine if these individuals possessed a criminal record. We conducted the NY Statewide search as agreed and provided you the results in addition to the other information we obtained. You requested and paid us to conduct these searches in which we did. If you already possessed the same information that has no bearing on what we did. You asked us to conduct the checks and we did. We get paid for our time and efforts. Again, I am sorry for what you have stated you have been experiencing but we conducted exactly what was discussed and clearly agreed to in writing. Moreover, I called you a few time with the calls never being returned. After reading this I hope understand that at no time were we unprofessional or dishonest with you as a matter of fact I feel we treated you with respect and understanding. I am open to speaking with you on a call. I do not want any client to feel upset but I laid out the expectations clearly and fulfilled what was agreed to.

Response from North American InvestigationsJun 3, 2020

Tellie, I am sorry to hear how you feel although I really believe there was a miscommunication. I take detailed notes when I have a consultation with a potential client and would like to respond to your review in an effort to clear up any misunderstandings. I certainly do not want you nor any potential client to be upset with their experience with us. The other day, you and I had a 4 1/2 minute conversation in which you stated that you have an upcoming custody case in court. You further explained you had full custody of your child for the past 6 years and the father has not seen or been in the child's life since the child was born in the hospital. I stated that although the father has not been in the child's life all this time the court will still hear him out, regardless of that fact and it "may be possible" he is awarded some custody right or visitation. You told me he is trying to gain "sole custody" of the child. My advice was to to fight it and try to go to court armed with evidence that may help you. I asked some follow up questions but you did not know anything about him. I explained about our services and what I though may be beneficial to your case. I said since you don't know him we should identify him, conduct a background check and conduct surveillance in an effort to uncover any reasons or negative behaviors that may exist why he would not be fit as a parent. I stated if you go to court without evidence it is possible he may get some partial custody or visitation. You should go to court armed with as much evidence "if it exists" to help your case. You stated "If I don't know anything about him how does the court know anything about him?". I explained that unfortunately, you are not the only person in the court system that has this type of scenario. You kept saying that he is a parent that has not been around or in the child's life, I agreed that this may not work in his favor however you just do not know how the court will make it's decision. I additionally explained that this is not the first time I have heard this scenario and many unforeseen things can happen in court. Moreover, I explained that courts "in general" believe that a child's both parents have right to their children, "unless there is a reason otherwise". You then stated he is "legally gave up his rights" and I retorted that "this may be a legal issue". I immediately asked "did you hire a lawyer?" you replied "I don't have the pockets for that" I replied, then you are not going to have a budget for an investigation and you hung up the phone on me. For some reason this upset you but I was not able to finish my statement, which was any money would be best used for a lawyer for your situation. I was in no way trying to upset you, so that is where I believe the misunderstanding was. This was the exact opposite of what you think, I thought a lawyer would be better suited for you than an investigator from what you explained. During the entire conversation, I not once asked you for any money, discussed any actual fees nor tried to sell you anything. In fact, if I was not hung-up on my advice would have been NOT to hire us, but to get an attorney to represent you, so I am unsure why you felt any sales pressure. I am sorry that you are going through a scary process involving your child, but I was trying to help you with the best advice I could give you. Not once in the call was I discourteous or even discussed a sale. I hope you reconsider the review. Either way, I wish you the best and hope your court case decision is in your favor. Best, Darrin

Response from North American InvestigationsFeb 27, 2018

Shirley, We are sorry you feel this way and we certainly do not want any client to feel we were dishonest. We had called you numerous times to discuss the investigation. However, none of our calls were returned. I would like the opportunity to explain what transpired between us because our reputation is extremely important. We appreciate any client feedback however to be fair you should consider all that occurred prior to posting a negative review. We take very detailed notes in order to be effective for all of clients and for their investigations to be efficient. Below is the synopsis of your investigation: You explained your situation and told me you met a gentleman on a cruise while vacationing and wanted to get in touch with him You provided us with the limited information he told you about himself but this was unverified: 1. First name only 2. Occupation, unsure but possibly retired (you stated he was Physician and his speciality) 2. His approximate age 3. One city he may have been located in and one entire State he may have residency in 4. He may have worked in a specific Hospital in the city you indicated 5. He has a 42 foot boat Prior to charging you a fee, we had consultations on the telephone in which we spoke on 3 different occasions. Below is the timeline of what transpired between us: Call 1 (2.5 months after meeting the subject) Call 2 (6 weeks after our initial consultation) Call 3 (10 days after our 2nd consultation in which you retained our services) ------------ Call 1: You explained your objectives of trying to locate a gentleman you met on a cruise ship. I explained to you that if his information he told you was indeed accurate we may be able to help. I also added that we have had cases where the information could of been totally false and none of the information he told you is true. After listening to your request I had quoted you a fee which included field work and investigative work. You told me that was out of your budget and I explained that we could perform an internal investigation instead, but it limited us with time and resources. You had asked me if you had 10%-20% chance of finding him and I stated yes, that was reasonable, but only if the information he provided was accurate. I again told you that people like and sometimes take on other personas. This is more prevalent when people are traveling or on dating sites. You had specifically asked me if we would get the information from the cruise line and I told you no, they would not give out that information, you stated that you know because you already called them and they gave you no information. We wrapped up our call and said you would think about it. Call 2: This was 7 weeks after out initial call. You went over your information again. I reiterated this information is only valid if it is true that he could of been married or just not truthful. For confidentiality purposes I will not be specific but he had a very esteemed career, two homes, a large boat which certainly be true but could of just as easily been false. I told you there is NO guarantee and all we could do is try. You stated you spoke to other private investigators and the going rate was $500.00 to start and more money after. At that point I was cordial but opted to pass on this investigation because in my opinion it would not yield results with a $500.00 budget. I said it would not be fair to you nor to me. I told you our fee because you needed a combination of services. You said no you would not spend that amount which is fine. I told you all I would be willing to do is charge you within your budget however it would eliminate any field work and limit our time. I explained that this restricted us and I did not want you to be disappointed if we could not solve the case, your exact words were “if you can’t find him, you can’t find him, I am not expecting a guarantee” I again for at least the third time told you by law there is no guarantee. I also said investigations have 3 outcomes: 1. Case is solved and everyone is happy 2. Case is unsolved, there are no leads or information to go on and we close case unsolved 3. We obtain actionable intel/evidence information/leads and more time is needed to follow them up. We would present a proposal but you would be under no obligation to continue. I said with your limited information and presented scenario it will likely be outcome 2 or 3. I stated I wanted you to be clear about it. We agreed on the fee for a couple of hours of work with all this understanding. You said you would sleep on it and get back to me the next day. Call 3: 10 days after our last call (and more than 7 weeks after our initial call), you said wanted to go ahead with the investigation. On this call you asked me to be how likely would it be to get the information and to be candid with you. Again, I explained that the case is difficult, you have limited information and I stated we have solved cases with less information and not solved cases with more information, every case is different. The only chance is to put some time into it, once again I said there is no guarantee. We have other methods of investigating which is proprietary and we do not disclose our methods. You asked me will I tell you what we are doing and I said no, again we do not discuss how we go about our investigations that each agency has their own methods. At this point you provided us with your payment information. We sent you a written agreement and everything I stated to you was also in this agreement that you signed. Conclusion Everything stated above was explained in detail verbally to you as well as stipulated in the written agreement. Therefore portraying us as dishonest is disingenuous. I answered all your questions repeatedly and reiterated the same things so you were clear prior to hiring us. We performed a diligent investigation and put more time into it than was even paid because we were trying to help you. All the information you provided was either not accurate from what he had told you or he was lying. We researched every Physician in the city with the criteria you provided, investigated the hospital he supposedly worked at which all yielded no matches. We provided you a detailed report of our findings. We gave this investigation more than reasonable attempts and it unfortunately was unsuccessful due to the information provided. I wish you the best, Darrin Giglio