PuzzlethalReviews of puzzlethal.com

If I could give this company zero stars I would. I ordered an item from their website as I saw an ad on Instagram. Wanted to get this as a Christmas present for a friend. I ordered almost two weeks before Christmas and they never told me that my item wouldn't arrive for Christmas. Once I found this out on Dec 22, and before the item shipped, isent an email to cancel the order and refund my money as it was not going to be here in time and I already replaced the gift for that person. They informed me that I could only get $4 back and that they already shipped the item. My item was worth over $50. This doesnt seem like enough for the inconvenience they cause me! Also, convenient that when I complain they ship the item?! And I get an email immediately after I complained that they shipped the order. DO NOT BUY FROM THEM!!! I still have not received my order! There are other LEGIT companies that make everything they make. Save yourself a headache.

I ordered on November 13th! 2 weeks later I received an email stating that my order had been shipped, since then they haven't been able to tell me anything! Tracking number doesn't work, they blame everything on logistics! Can't or won't tell me where it shipped from and basically can't keep up with the demands of the business! So maybe quit taking everyone's money until its shipped and you can verify that! Its ridiculous to do that to people!! Update.... It is now January 8th 2024 and still no puzzle! Almost 2 months! After continuous emails back and forth with the worst, most rude customer service ive ever had I finally had enough of playing games with this place and requested a refund, they then out of nowhere came up with a 2nd tracking number and said I signed for my puzzle on 12/15 !! I seriously couldn't believe what they were trying to do. Mind you ive been in constant contact with my post office, checked with my neighbors, the whole nine yards. I never received anything. After explaining all this to them they offer to send another puzzle only if I pay shipping costs of $10 and remove this review! So luckily I paid through PayPal and I contacted them which through them we emailed the owner I guess, he did respond to apologize for my poor service basically and said he had someone from customer service contacting me to fix this, well you can only guess how well that went! A joke!! So they again offer to send a puzzle if I close my complaint through PayPal, I said sure, once I receive the puzzle, they said they aren't sending it until I cancel the complaint. PayPal has now taken over thank goodness because I am so done! Please safe yourself the trouble and NEVER do business with Puzzlethal!!!!! They will not honor the customer service policy, they have no intention of getting your puzzle to you, they just want to scam people of their money!!

Ordered puzzle for Christmas gift. Paid expedited shipping and still waiting. They don’t even have a tracking number yet. They blame the carrier but won’t give me carrier name. Since I use Amex I will be calling to cancel because they stand by their customers I asked for expedited shipping to be returned and they again said no Now two weeks later they are stated they will give me 10.00 dollars but it was 25.00 to expedite it Never again would I buy anything from them

I wouldn't know the quality of the puzzles, but I can tell you their customer service is horrible! I ordered my puzzle over TWO WEEKS ago and heard NOTHING, so I emailed them, siting their policy for cancellation, saying that if they cannot get it to me in time for Christmas, I will have to cancel the order...then they just cancelled it!? No explanation until I emailed them again. Their excuse is basically they can't keep up with the supply and demand, so b/c they can't get it to me FOUR weeks after I ordered the puzzle (which is ludicrous, considering they say right on their website that orders are filled within 24-48 hours??) they cancelled it?? Would've been nice of them to tell me this the first time and oh...sign your name on the email when you respond to me so that I know who I'm talking to?? What do you think, I'm going to hunt you down if you are nice and tell me your first name?? They take no accountability for the poor service they're providing! HORRIBLE customer service to say the least. Need to hire more competent individuals, sadly!

Company is great to work with! Great products and customer service! Promptly found my lost shipment and expedited order.