Puzzle MerchantReviews of puzzlemerchant.com

Unfortunately had a bit of a fiasco trying to get our puzzles delivered. They were mailed out to us and sent back as undeliverable address doesn't exist. Even though our address does exist, and we've been getting mail for over a year in this new apartment complex. We were told by the rep at puzzle merchant that we would have to be billed a second time via invoice for a redelivery. $10. The second time around FedEx dropped the ball and was supposed to hand off to USPS for the last mile, so it was marked as undeliverable and held an additional day.. and then delivered the next very day after I spent an hour on the phone with FedEx. Puzzles were as described and well packaged. Be prepared to be billed twice if any of the delivery methods that Puzzle Merchants themselves choose, make a mistake

I know my grandkids will love it but I had to wait a bit too long from the day I ordered it to when I received it.

I couldn't get a tracking number for package. The link for company was wrong.i did get package with item in it. The puzzle was exactly what I ordered. I just didn't get any tracking number or information on delivery.