PuresleepyReviews of puresleepy.com

I bought this product online. No where on the site does it say it ships from Germany. i tried the product out and it is useless. After using a matress for 10 years, absolutely no dust particles came out into the filter. here is this company's strategy. I asked to return the item and get a refund. They sent an email back saying I could return the item to Germany for a full refund OR (heres the catch) keep it and get a 35% refund. Of course they know that shipping this back to germany is going to cost me more than the item itself. How dare they make their money on a lie. I am SO SICK of people being out of integrity in the way they sell. This company should be pulled out and forbidden to operate. I will tell everyone I know about this company and I know a lot of people.

I'm sorry to say but absolutely DO NOT buy from this company. It's very shady. The product didn't work, I returned it and 6 weeks later the company STILL hasnt communicated to me despite many many emails back and forth.

The product is not great. It took ages to arrive so I asked to return it. I then had to pay to return it to Germany- where the company is based. However- German post workers don’t like electricals! So it was returned back. I am now out of pocket and their customer service is awful. Do not buy!

Zero stars if I could. This company is a complete scam, first it took weeks for me to receive the product without any type of communication from the company, no shipping info, nothing, right away I started to think I was literally robbed, since no communication I had to get a different vacuum from Amazon which by the way I got the next day, I gave that one as a present which was the intention with the Pure Sleepy one, so at that point I wrote the company to ask for the shipping info and all they said was: "it's on its way", basically it will show eventually. I explained to them that waiting for it for that long was a very inconvenient situation and I was gonna return it as soon as I got it. They tell me to inform them then to start a return invoice. Ok, waited a couple of weeks more and finally got here, immediately ask for instructions for the return, waited another week to get a response and told me to take pictures of the product and send to them... then I would get the instructions for returning, sent the pictures right away (product still in box, unopened just ready to return). Finally after a couple of days they responded with -we can give you 35% of your money back or you can return it paying a (very) expensive shipping to this address in Germany, GERMANY! we are talking $80+ to return it on my own expense. Well, what you think is gonna happen? Most customers are going to keep that piece of cheap plastic just to avoid the cost of shipping and get only 35% money back. Stay away, repeat, stay away from this company, if you have a vacuum cleaner at home, you are all set, that's all you need and save you money and your time and frustration, or just purchase another one on Amazon knowing you'll get a full refund and free returns if you dislike the product. This type of companies shouldn't have a spot on any social media selling you empty promises. Nowhere in the adds or even at the time you are reviewing your purchase before paying say if you are not happy with the product you can return on your own very pricey expense. Lesson learnt, will not be buying anything before asking for their return (full) policy.

ABSOLUTELY HORRIBLE experience. I tried to return the product because the vacuum didn’t suck anything from my 10-year old mattress, but the company wanted me to pay INTERNATIONAL shipment back to Germany (which is NOT mentioned ANYWHERE on their landing page!!!!!). After some correspondence the customer support STOPPED RESPONDING TO ME. I am very sad that a young international startup would be so careless with their customers and reputation.

This product does absolutely nothing. There has not been 1 speck of dust (or mites, if any) picked up since I bought it. After reading the reviews, I imagine that there is little point to try to resolve. Don't purchase is my advice!

I think this company is a scam company, I'm still waiting to receive my hoover, there's no number to call so i've emailed and hear nothing back

I waited for weeks to receive a product that did not work then was told they would replace it so I waited weeks and receive a 50c filter not a new unit when I asked for a refund they stopped all communication there products are rubbish there service is rubbish do not bye anything from these scamers !!!!