Jorge P.
I placed an online order for 2 products…
I placed an online order for 2 products divided into 8 packages for a total of €212.83 and it was held by customs and the Spanish post office for not complying with Spanish and European Union legal regulations. In order to receive the order, I had to pay €75.19 to the Spanish post office for customs management and also VAT. I filed a claim and the company told me that the aforementioned costs were my responsibility. I do not recommend buying products online from this company.
Response from PureHealth ResearchOct 8, 2024
Hello Jorge, Thank you for reaching out to us. Your customs are mandated by your government and we have no control as to what fees or rules they implement. If you have further questions, you may reach us via email, live chat, or by calling toll-free at (888) 558-9836, available Mon-Sun 24/7. For callers outside the US, please use +1-863-301-4007.




