PureHealth ResearchReviews of purehealthresearch.com

Response from PureHealth ResearchMar 20, 2025

Hi Elizabeth, Thank you for bringing up your concern. For refund requests within the money-back guarantee period, please follow our return/exchange policy and return the eligible products. When initiating the return, provide the Product Order, your name, address, the quantity of items being returned, and your contact details as shown on the original invoice. We also recommend including a printed copy of the original invoice and sending the return to the address below: Pure Health Research 10199 Dean Drive Manassas, VA 20110 Once we receive the returned products in Virginia, we will process your refund within 72 hours and notify you by email. Please note that the time it takes for the funds to appear in your account will depend on your bank's processing times, typically 3-5 business days. If you do not receive your refund within that period, please contact us. "For your convenience, we recommend keeping the courier’s tracking number to assist in tracking your return. This will help us locate your return if you need to follow up on your refund." Please be aware that customers are responsible for the return shipping costs, and we suggest using a delivery confirmation service to avoid any delays. Refunds for packages that are returned as refused or undeliverable will not include the shipping charges incurred due to the refusal. If you have any questions, feel free to reach out via email, live chat, or our 24/7 customer service hotline. Thank you for being a valued customer, and we hope you have a great day! Sincerely,  Ellen Customer Support Agent  [email protected] (mailto:[email protected])  24/7 US (888) 558-9836; Outside US +1-863-301-4007

Response from PureHealth ResearchMar 1, 2025

Hi Anibal. Thank you for bringing this matter to our attention. We're sorry to hear about the difficulties with entering your address during checkout. Your feedback is valuable, and we will share it with our team to explore possible improvements. In the meantime, if you need assistance placing your order, and provide you with the assistance you deserve, we kindly ask that you contact our support team at your earliest convenience. They will be able to investigate the issue with the charges. By speaking with one of our representatives directly, we can provide you with more detailed information and work to resolve any issues or questions you may have. You may reach us via email, live chat, or by calling toll-free at (888) 558-9836, available Mon-Sun 24/7. For callers outside the US, please use +1-863-301-4007. Thank you for your understanding, and we look forward to resolving this issue promptly.

Response from PureHealth ResearchFeb 24, 2025

Hi Tirza. Thank you for bringing this matter to our attention. We sincerely apologize for the frustration and disappointment you experienced during your recent purchase. We understand how important it is to have a smooth and transparent ordering process, and we truly regret any confusion caused. We’d like to investigate your order details further and ensure a resolution that meets your satisfaction. To better assist you and provide you with the assistance you deserve, we kindly ask that you contact our support team at your earliest convenience. They will be able to investigate the issue with the charges. By speaking with one of our representatives directly, we can provide you with more detailed information and work to resolve any issues or questions you may have. You may reach us via email, live chat, or by calling toll-free at (888) 558-9836, available Mon-Sun 24/7. For callers outside the US, please use +1-863-301-4007. Thank you for your understanding, and we look forward to resolving this issue promptly.

Response from PureHealth ResearchFeb 21, 2025

Hi Stephen. Thank you for bringing this matter to our attention. We appreciate your feedback on our product. We're sorry to hear about the difficulties with entering your address during checkout. Your feedback is valuable, and we will share it with our team to explore possible improvements. In the meantime, if you need assistance placing your order, and provide you with the assistance you deserve, we kindly ask that you contact our support team at your earliest convenience. They will be able to investigate the issue with the charges. By speaking with one of our representatives directly, we can provide you with more detailed information and work to resolve any issues or questions you may have. You may reach us via email, live chat, or by calling toll-free at (888) 558-9836, available Mon-Sun 24/7. For callers outside the US, please use +1-863-301-4007. Thank you for your understanding, and we look forward to resolving this issue promptly.

Response from PureHealth ResearchFeb 11, 2025

Hi Irena. We sincerely apologize for the frustration and inconvenience you've experienced. We understand how concerning this situation must be, and we want to address it as quickly as possible. We’d like to investigate your order details further and ensure a resolution that meets your satisfaction. To better assist you and provide you with the assistance you deserve, we kindly ask that you contact our support team at your earliest convenience. They will be able to investigate the issue with the charges. By speaking with one of our representatives directly, we can provide you with more detailed information and work to resolve any issues or questions you may have. You may reach us via email, live chat, or by calling toll-free at (888) 558-9836, available Mon-Sun 24/7. For callers outside the US, please use +1-863-301-4007. Thank you for your understanding, and we look forward to resolving this issue promptly.

Response from PureHealth ResearchFeb 11, 2025

Hi Gene. Thank you for reaching out and sharing your experience. We understand how frustrating this situation must be, and we sincerely apologize for any confusion. To better assist you and provide you with the assistance you deserve, we kindly ask that you contact our support team at your earliest convenience. They will be able to investigate the issue with the charges. By speaking with one of our representatives directly, we can provide you with more detailed information and work to resolve any issues or questions you may have. You may reach us via email, live chat, or by calling toll-free at (888) 558-9836, available Mon-Sun 24/7. For callers outside the US, please use +1-863-301-4007. Thank you for your understanding, and we look forward to resolving this issue promptly.

Response from PureHealth ResearchJan 31, 2025

Hi Paula. We sincerely apologize for any frustration and confusion caused by your recent ordering experience. We take your concerns very seriously and appreciate you bringing them to our attention. We understand that this was not your intention, and we want to make this right for you. To rectify the situation and provide you with the assistance you deserve, we kindly ask that you contact our support team at your earliest convenience. They will be able to investigate the issue with the charges. By speaking with one of our representatives directly, we can provide you with more detailed information and work to resolve any issues or questions you may have. You may reach us via email, live chat, or by calling toll-free at (888) 558-9836, available Mon-Sun 24/7. For callers outside the US, please use +1-863-301-4007. Thank you for your understanding, and we look forward to resolving this issue promptly.

Response from PureHealth ResearchJan 13, 2025

Hi Robert. Thank you for bringing this matter to our attention and we apologize for the frustration this has caused. To rectify the situation and provide you with the assistance you deserve, we kindly ask that you contact our support team at your earliest convenience. They will be able to investigate the issue with the charges. By speaking with one of our representatives directly, we can provide you with more detailed information and work to resolve any issues or questions you may have. You may reach us via email, live chat, or by calling toll-free at (888) 558-9836, available Mon-Sun 24/7. For callers outside the US, please use +1-863-301-4007. Thank you for your understanding, and we look forward to resolving this issue promptly.