Darryl S.
Shipped to some other house - won’t refund me
I just received email that my product was delivered and was given a link to the tracking info. Since I could not find a package on my front porch, I clicked on the link and noticed the package in front of someone else’s front door. I reached out to the company customer service with a picture of my front door/porch. Was told to contact the shipping company myself. No offer to research THEIR shipping company at all despite the fact I ordered off THEIR website and paid THEM - not just for the product but for getting it to me successfully. Several emails back and forth and they won’t even refund my money. Just customer service fluff about how they are sorry and hope I come back. I guess they are okay with keeping my money while I get nothing in return. Be careful making a big or even small order with this company!!!
Response from PureHealth ResearchSep 8, 2025
Hi Darryl, We appreciate you taking the time to share your feedback. We're sorry to hear about your experience — this doesn’t reflect the standards we aim for. Please know we take situations like this very seriously. Our team will be reviewing this case.. At the same time, we encourage you to contact our support team directly at 24/7 US (888) 558-9836; Outside US (863) 301-400 with your order details, so we can provide personalized assistance and work towards a resolution. Your feedback is important, and we sincerely regret the inconvenience this has caused. We are committed to transparency and would love a chance to look into this further.




