Donna C.
Great Product - Terrible Ordering & Customer Service
I have been painstakingly ordering PureHealth Research Lymph System supplement for almost a year now. I ordered month by month with a promo code; no subscription. I say "painstakingly" because the ordering system is a trap! It takes too long and if you don't read super carefully you end up purchasing things you probably didn't mean to and then dealing with customer service to get a refund. In all fairness, the product is amazing. The only thing that truly helped after years and years of tests, etc. Last month I decided to subscribe, hoping it would alleviate the pain of ordering on the website. I forgot I did that and thought I would try calling in my order. Sales advised me that I did do that and it was shipping today. However, I was told that the promo code that I used on EVERY other order I placed (for 50% off) did not apply to the subscription order(s) and it an be used only one time. I was told to call back today to speak to customer service and they would apply the code for me. Upon calling customer service I was told I cannot get the discount because the code is only good for one use and I used it last time. In addition subscriptions are already discounted (but not 50%). I asked the representative to look at my account and ALL of my previous orders were discounted 50% with the same promo code. I just kept getting told "you can only use it one time." I asked the representative I talked to yesterday who told me to call back today to make a note on my account that he told me to call in and get the promo code applied. He put a note, but the note said nothing about applying the discount. After too long of going back and forth seemingly talking to a programmed, no emotion robot, I told them to cancel my subscription. Without hesitation, that was done. You would think that a regular customer might get "something" as an incentive not to cancel, but not a thing, just disagreeing and push back. I asked to speak to a manager or supervisor and was denied to be transferred. I was also denied to be transferred to the representative I spoke to yesterday (she could see his name). I told her I was going to post this information in reviews online.....here it is!
Response from PureHealth ResearchApr 23, 2026
Hi Donna, Thank you for taking the time to share your feedback. We’re sorry for the frustration you experienced with the ordering process, subscription handling, and the confusion around your promo code. We understand how disappointing it must have been to receive conflicting information and not feel properly supported when you reached out. That is not the experience we aim to provide, especially to long-time customers. Your comments about the checkout process, discount application, and customer support handling have been shared with our team for review. We appreciate your feedback and regret that your experience led you to cancel your subscription.