Richard S.
The customer service department read my review and got back to me. They did what I had asked and got the order expedited. I received it 6/11. At least the higher up people care.
Our order arrived in Salt Lake City on June 1. It is still sitting there. When I called they said they couldn't do anything and I needed to call USPS and tell them to deliver it. What a scam! That is not customer service. They refuse to take care of the issue. They will not resend. Do not trust this company. Scam alert.
Response from PureHealth ResearchJun 10, 2024
Hi Richard. Thank you for reaching out to us. We sincerely apologize for the inconvenience and frustration you have experienced with your order. This is not the level of service we strive to provide, and we understand how frustrating it must be to have your package delayed. To rectify the situation and provide you with the assistance you deserve, we kindly ask that you contact our support team at your earliest convenience. By speaking with one of our representatives directly, we can provide you with more detailed information and work to resolve any issues or questions you may have. You may reach us via email, live chat, or by calling toll-free at (888) 558-9836, available Mon-Sun 24/7. For callers outside the US, please use +1-863-301-4007. Thank you for your understanding, and we look forward to resolving this issue promptly.




