Pure Health LLCReviews of purehealth100.com

Response from Pure Health LLCJun 21, 2012

I was very sorry to read about your experience with our company. We were very backed up by the volume of orders we received after our products were featured on the Dr. Oz Show. I am very sorry that you did not get your. I apologize for any problems and if you would like to speak with a customer service specialist about a refund we have many new people responding to emails and calls. Samantha 1-888-3BE-WELL [email protected]

Response from Pure Health LLCJun 21, 2012

I apologize that we didn't give you any information about your order. We were very backed up by the volume of orders we received after our products were featured on the Dr. Oz Show. If you would like to speak with a customer service specialist we have many new people responding to emails and calls. Samantha 1-888-3BE-WELL [email protected]

Response from Pure Health LLCMay 7, 2012

Laurie, Thank you for your comment - we anticipate being caught up on all orders by the end of this week and appreciate your patience and understanding during this very busy time. Kind regards, Nancy

Response from Pure Health LLCMay 7, 2012

Aurelio, I apologize for your frustration. If you paid via Paypal, it is their policy to charge customers as soon as the order is placed; unfortunately, we have no control over this. If you purchase via credit card directly on our site, we do not charge customers until the order ships, ever. Requests for orders have increased over 5000% since Dr. Oz discussed Pure Green Coffee Bean last week and we had no way of knowing this segment would air, so we were not able to prepare - we certainly wish we had! Please be assured we have plenty of Pure Green Coffee Bean available and all orders are being shipped out in the order they were received. We have increased our workforce significantly and are also working seven days a week to accommodate this unexpected surge in business. We anticipate being back on our regular shipping schedule of sending orders out within 24 hours of placement by the end of this week due to the additional staff we have hired. Please let me apologize for the inconvenience and I hope this will help alleviate some of your concerns and allow you to be patient with us as we work as hard as humanly possible to accomodate all requests. Thank you, Nancy

Response from Pure Health LLCMay 7, 2012

Patricia, Thank you for your comments. I understand your frustration that you have been charged before the product shipped, but this is Paypal's policy, not Pure Health's. If you pay directly by credit card through our site, we do not charge your credit card until your order ships. We have increased our workforce in the last week to accommodate all orders and will be getting all orders out in the order they were received. We anticipate being caught up by mid week. Thank you, again,. for your business and we appreciate your patience and understanding. Kind regards, Nancy

Response from Pure Health LLCMay 7, 2012

Jan, Thank you for your comments. I sincerely apologize for your frustration. Please be assured that if you ordered using your credit card through our shopping cart, we do not charge your card until your order ships. If you ordered usinig Paypal, they do withdraw funds immediately, this is their policy and we have no influence over that. We are a fairly small company that has been providing 100% pure coffee bean extract and other 100% pure supplements with outstanding service to all our previous customers. The recent Dr. Oz segement on 100% pure green coffee bean increased our business by over 5000% in less than one week and we have worked double shifts seven days a week to increase our staff and get all orders out in the order they were received. We have plenty of product and are scheduled to get all orders out this week! We had no way of knowing Dr. Oz would be promoting green coffee bean and therefore, we were not able to prepare before the show. We hope that you can be patient and understanding as we work to accommodate each and every customer. Thank you for your support and I hope you can understand our situation. Kind regards, Nancy

Response from Pure Health LLCApr 13, 2012

Hi Sandara - your order is out for delivery today - we will certainly look into this issue and straighten this out. Thank you for your business! Nancy