After I will get it I will write my rating Thank you
JC
JCD
Furious at first, but then.......
After reading the reviews already posted, I was furious with myself that I hadn't checked into the company before placing an order. Finding myself in the same boat as the others--no delivery, no way to check if the order had even been shipped as their customer service page doesn't give you any way to track your order or even see if it's been shipped, no way to contact them by phone because their voice mail is always full--I responded via email in a less than polite manner. They responded with the fact that, as a small company, they had been inundated with orders ever since Dr. Oz mentioned the product on his show. They promised that all orders were filled within two weeks of the order date and asked that I be patient. Patience is not one of my strong suits, so I responded again, in the same manner. Today, I contacted them to apologize as my order arrived exactly two weeks from the order date. Now, my only complaint is in how they have designed their customer service page on their website. All of their customers might feel a little better regarding doing business with them if it was easier to check on the progress of their orders instead of getting blindsided with a lack of information.
AS
Annemarie S.
Have not received order
I got my confirmation #85880768DC and it still hasn't been shipped.
I would love to rate you guys and would love to try your product as soon as possible.
MS
Melody S.
Waiting on Green Coffee Bean
After the Dr. Oz show I ordered the Green Coffee Bean (for weight loss). I am disappointed it has not arrived. The company is indicating because of the Dr. Oz show - orders are slow. I would have thought by now I would have received it.
Response from Pure Health LLCMay 13, 2012
After reading the scathing comments, I almost feel like giving an update is a lost cause, and no matter what we post as a company, no one is in the mood to understand. Speaking as an individual... I too, am an internet shopper and judge an online company by several points... a good price and expediency in getting my order to me. Although Pure Health's price point is fair, we have failed in the expediency department. All comments are warranted and speaking for Pure Health, we certainly understand the "pummeling" and angry posts. We painfully feel every blow and every harsh word... Giant lessons have been learned these last few weeks and we ARE working hard to fulfill everyone's order. We DO have people working around the clock shipping orders. We have a full staff processing orders every weekend, including tomorrow, Mother’s Day!
What most people don't understand is just how many orders we received that first day that the Dr. Oz show aired. We are one of the only green coffee bean suppliers that offer pure extract with no excipients, fillers and binders. We took tens of thousands of orders the first day Dr. Oz aired on April 26th ... the bulk were internet orders, although we took thousands of orders by phone as well. The 2nd day, April 27th ... we took almost as many orders again by internet and phone. Please know, that 1st week, we went from 5 employees to 35 employees and our phone system couldn't handle all the calls. Our customer service employees couldn't get back to all the internet queries and voice mail messages. As soon as we'd empty our voice mail with a 4 page list of names and numbers, the voice mail would fill up again, despite every available customer service person answering phones as fast as they could! To add more “flame to the fire”… the Dr. Oz green coffee bean segment RE-RAN A WEEK LATER ON FRIDAY 5-4-12. The craziness escalated even more…
I KNOW these words sound like excuses, but until you are in the middle of a "hurricane" like this, you just have no idea! The Dr. Oz show absolutely "knocked us to our knees.” We are a small company and have always prided ourselves on quality products and great customer service. Up until The Dr. Oz Show green coffee bean orders, our customer reviews have always been stellar and positive. We ARE working hard to get all orders out. From the very beginning, we told all people ordering by phone that we were projecting 5 to 10 business days to get their product shipped. Counting today, we are actually only 2 days off the shipping projections we quoted to customers from the day Dr. Oz originally aired (4-26) and we anticipate being caught up with all orders by mid week. Unfortunately, the only feasible way we had to let our online customers know of the shipping delay was to send out an e-mail to all customers (and for this we apologize as some customers were unhappy about receiving a “canned” message – but this was our only option at the time) or until they would call or email looking for their order (which bogged our phones and emails down further).
We are not a "scam" company. We are an overwhelmed company that is slowly but surely "catching up." We realize our reputation has been damaged and all we can do is try to make things right by offering you one of the best green coffee bean extracts on the market. Once we are caught up, our normal 24 to 48 hour "order to shipping turnaround policy" will be back in full force.
For those of you angry about your credit card being charged immediately despite not getting your product right away... Please understand that our policy is NOT to charge your credit card until your order is processed and ready to be shipped and we strictly adhere to this policy. If you paid using PayPal, however, it is their policy to charge credit cards immediately. Unfortunately, we have no control over this. PayPal charges your credit card immediately, no matter what. Again... this is their policy not ours.
For those of you who have found our green coffee bean extract at Walmart... good for you! Our customer service department has been referring everyone in a rush to visit their local Walmart and pick the product up there. They are the only retailer currently carrying our Pure Health Green Coffee Bean Extract, and they were our customers before the Dr. Oz segment actually aired, so product was already in stores and for sale.
Sigh... As much as it pains me to write this, I understand everyone's frustration and impatience. For those of you that are absolutely determined to cancel your orders, please help us to expedite your request by sending us an e-mail at: [email protected] and put CANCELLATION AND THEN TYPE YOUR CONFIRMATION NUMBER ON THE SAME LINE. That is all we need and we will cancel your order immediately and reply back to you confirming that your order has been cancelled.
Please accept Pure Health's deepest apologies to our frustrated and disgruntled customers. For those of you that continue to hang in there and grace us with your patience... Thank You!
Kind regards,
PURE HEALTH
TA
Tricia-Ann G.
Not bad at all
I haven't review my shipment yet, however after emailing the company they explained their situation which I fully understand. I would have however appreciated an email prior to my follow up or a message on their website that stated there was going to be a delay in the shipping of my order.
They did respond to my email within a couple of hours which I do appreciate and I can wait to receive my items.
Response from Pure Health LLCMay 13, 2012
Thank you Tricia-Ann, your order will be arriving soon!
NT
Nancy T.
Still Waiting!
I'm hoping that the product I have ordered will be coming very soon. I ordered product at least 2 weeks ago.
JA
Janice
Pure Health excellent products! Thank you.
I have nothing to negative to say about Pure. One change I would like to see happen is the time it takes for items to be shipped but that is small considering the products are of excellent quality. Thank you Pure Health!
