MJ A.
AWFUL! NEVER AGAIN!
This is my first experience ordering from PureHealth100.com, and it will certainly be my last. I ordered product on 5/3/2012. My PayPal account, which I used for payment, was debited the payment amount immediately. I never received another communication after my initial "order confirmation", and I also didn't receive my product. I continued going back to the website to check on my order number, and it just had the order number & order date. No information on the processing/shipping. Finally, on 5/23/2012 (twenty days after placing & paying for the order), I sent an email to the listed customer service email address: [email protected], inquiring about my order. I never received any reply. I tried several times to reach the company via its 1-888 number, also to no avail. I simply continued to get their message that all orders are processed within 5-10 business days of ordering. Never did get to speak to a customer service representative. The good news: I did finally receive the product in June. I don't remember the exact date, but do remember that it had been over a month since I ordered & made payment. Their website actually now says that my order was shipped on 5/26/2012, meaning that the order shipped 23 days (more than THREE WEEKS) after being placed! The product (pure green coffee bean extract) was as advertised, and I will continue to use the product, only I will buy NutriGold brand, from Amazon.com. This brand is also "100% Pure" (meaning that PureHealth100.com's claim to be the only "100% Pure" is completely false). Also, NutriGold's green coffee bean extract capsules are significantly less expensive.
Response from Pure Health LLCJun 19, 2012
Hi MJ- I was very sorry to hear about your experience with our company. We were severly backed up with orders after the Green Coffee Bean Extract was featured on Dr. Oz. I wish I could say that only a few orders were affected by this. I can say that we have gotten our shipping process back to normal if you do choose to place another order with us. Again, I am very sorry about the confusion and good luck with your weight loss. -Brent