Nancy A.
You sent me the wrong product!!!
I ordered Pure Black Raspberry capsules from your company once before and each capsule was 400 mg. I took two a day. When I went online to reorder the same product I noticed the same pure black raspberry was now down to 300 mg per capsule. I inquired about this but got no answer. It is very difficult to reach your company...either your mail box is full (always) or I can not get through with an e-mail. Very Frustrating. I thought I would give your company one more try and ordered 5 bottles of the Pure Black Raspberry. I still have the receipt. The product was late in coming. I thought I could trust you. Instead of the Pure Black Raspberry...I received Pure Green Coffee Bean capsules. I began taking them (thinking they were the Black Raspberry Capsules) and about 1-2 later my ears began this roaring like a locust field in both ears. The left one was pulsing to my heartbeat. I have not slept well and sometimes at all. It is 24-7. It is horrific. I did not look at the bottle contents and was at a loss. I ended up taking one full bottle and a small amount of another bottle before realizing that YOU SENT ME THE WRONG PRODUCT! Thinking I had a blockage or lesions or whatever that may be causing a stroke; I had an MRI done last week, (the noises did not drown out the noises seemingly coming from inside of my head), they collapsed two veins, a doplar ultrasound on both neck arteries, an audiologist, I went to Urgent Care, made an appointment with an ENT Specialist and a second one the end of July. (it was the earliest I could get in). My regular doctor, my psychologist, and all others have told me about this Tinnitus I have (both sides) and (Pulsitile (so far only on one side) Tinnitus. I pray it doesn't go to the other side. I'm not certain if it will ever go away. The caffeine in your product has caused me much suffering both mentally, physically, financially and spiritually. I have as I stated before stopped your product but as of yet the symptoms have not gone away or lessened. I have a lot of anxiety because of this. I have gone through much in my life and this is a horrible addition to what is and has happened in my life. I am writing this quickly and apologize for any typos. My hearing has become hypersensitive and 'normal noises' like going to the mall is out for me. The lawnmower, vaacum cleaner, washer/dryer...you name it and it has intensified. I am not certain how to approach this. I don't know whether PURE HEALTH will get back to me or not. I should give you a reasonable amount of time to respond. I am afraid this nightmare will never end. While looking online there doesn't seem to hope of any kind out there for this horrible affliction so many suffer from. What should I do? Please answer me in a timely manner. I trusted you and look what happened? I pray this is NOT permanent. Nancy Anderson Waunakee, WIsconsin [email protected]
Response from Pure Health LLCJun 29, 2012
Thank you so much Nancy for sharing your concerns. It has been brought to my attention that you have been contacted directly about this matter. We have nothing but good thoughts and wishes for a speedy recovery. Samantha 1-888-3BE-WELL [email protected]

