Te
Took forever to get order
Order took forever and tried to contact company no one ever replied after 3 e-mails and phone calls. Finally got the order..still no response. I won't be ordering from them again.
Pure Health LLC is listed under Wellness & Spa in Las Vegas, Nevada.
Pure Health LLC (purehealth100.com) has 6,243 customer reviews on Five Star Index, with an average rating of 2.6 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing
Wellness & Spa · Henderson, Nevada
Excellent
Wellness & Spa · Las Vegas, Nevada
Excellent

Wellness & Spa · Henderson, Nevada
Excellent
Wellness & Spa · Las Vegas, Nevada
Excellent
Showing 1,112 reviews with 2 stars · Clear filters
Te
Order took forever and tried to contact company no one ever replied after 3 e-mails and phone calls. Finally got the order..still no response. I won't be ordering from them again.
Norma W.
I ordered product on May 14 and didn't receive until June 2. I sent three emails to inquire about the status of my order and never rec'd a reply. I tried to phone twice and got some funny sort of continuous noise and the calls didn't go through. Very discouraged about the lack of customer service and will not order from this company again :(
Response from Pure Health LLCJun 26, 2012
I apologize that it took so long to receive your order and that you couldn't reach us. We were inundated with a HUGE increase in orders and subsequent calls and e-mails since the Dr. Oz segment back in April. We had no idea the segment was planned or that he linked us to his website, and we honestly had NO idea the response we would receive. Our phone lines were backed up with calls that we had people on the phone and people on hold, so anyone else who tried to call in got a strange "disconnected" signal . We had over 20,000 emails in our inbox and after a while, our voicemail box filled up because we didn't have the manpower, at the time, to handle the unexpected influx of business. I can assure you we now have a full and excellent staff on hand. Samantha 1-888-3BE-WELL [email protected] www.purehealth100.com
j
This company has an 800 number that seems odd (rings weird) I ordered two different products and they got one right and one wrong. The invoice was showing the right order but the person reading it, got it wrong. "It was in English"
B. W.
I placed an ordered for green coffee beans. Received an email on 4/27/12 stating that they were way behind on filling orders. I went on line.this evening 6/4/12 to obtain the status of my order by entering my confirmation no.only to be informed that my no. Could not be found, yet my visa was charged for the order.
STEVEN M.
I ORDERED A PRODUCT ON 5/14/2012. ON 5/19 I INQUIRED BY EMAIL AS TO A SHIPPING DATE AND GOT NO REPLY. ON 5/24 I EMAILED AGAIN, AND AGAIN, NO REPLY. ON 5/25 I CALLED, NO ONE ANSWERED, NOT EVEN A RECORDING. I TRIED AGAIN THE FOLLOWING MONDAY, NO ANSWER. FINALLY MY CHECKING ACCOUNT WAS DEBITED AND THE ORDER ARRIVED ON FRIDAY, JUNE 1ST. NEARLY 3 WEEKS AFTER MY PURCHASE. I WILL NOT SHOP HERE AGAIN!
mark S.
I ordered the pure raspberry ketones 400mg capsules 30 count and i got green coffee bean pills.
Shawn R.
Ordered supplements "green coffee bean extract" and waited about 20 days to get them with absolutely no feedback on the delivery status from the company! I know this was a popular item and you could have been out of stock but...........E-mailed you all three times and have yet to get an e-mail/answer from anyone. It's not good business to ignore customers, even those online. Ordered some for my sister too and neither of us will probably purchase from you all again! Too shaky with the delivery!
Response from Pure Health LLCJun 26, 2012
I apologize that you have been unable to reach us regarding your order. The April segment of Dr. Oz segment on 100% pure green coffee bean increased our business by over 5000% in less than one week. We were inundated with a HUGE increase in orders and subsequent calls and e-mails since the Dr. Oz segment. We had no idea the segment was planned or that he linked us to his website and we honestly had NO idea the response we would receive. Our phone lines were backed up with calls that we had people on the phone and people on hold, so anyone else who tried to call in got a strange "disconnected" signal, and we had over 20,000 emails in our inbox And after a while, our voicemail box filled up because we didn't have the manpower, at the time, to handle the unexpected influx of business. I can assure you we now have a full and excellent staff on hand. Samantha 1-888-3BE-WELL [email protected]
JamesBlankenship
I have ordered from this company on two ocassions.The shipping is VERY SLOW and they do not provide you with a tracking number. However, customer service on the phone was very nice. This last time I ordered on May12 and it is now June 4. No product has arrived yet. They say it should be here in 1 more week. 23 days so far. So 1 more week will make it about 30 days.