My order was processed a month after it was ordered. I made an attempt to return the items. The package came back with a stamp reading, have moved and no forwarding address. Would you like to send me your new address?
Response from Pure Health LLCJul 11, 2012
Good Afternoon Brenetta,
Thank you for your order and your most recent phonecall today. I hope that we were able to resolve everything to your satisfaction!
Thank you so much,
Samantha
VD
VERY DISAPPOINTED C.
Invoice No. 146544
Very bad experience ....inspite 2 follow ups made to redeliver my order I have not receive it yet. Talked to 2 different customer representative on the phone in two different days but I'm got 2 different versions of answer regarding reshipment of my order. As much as I am very interested with your product but your official courrier is not doing a very good job to get your product to your customers by telling lies that I am not interested....still trying to follow up the progress of my order up to now but your toll free just ring once and thats it...no one to speak to.
Better think of making you process LEAN. To cope up in online shopping business.
If you can't get my order delivered just give me back my money.
I can order to you competitors, I just thought you were better than anyother because of your advertisements. 6 weeks waiting is long enough, my patience come to an end.
.
Response from Pure Health LLCJul 5, 2012
Hi Consuelo-
I was very sorry to read about your recent experience with Pure Health. I did some checking on your order. I am sure that whoever you spoke with told you about the shipping issue. UPS could not find you listed in the building directory and could not leave the package. Once UPS takes custody of a parcel they are responsible for its delivery. I understand that this is very frustrating. I would just ask for your patience, as I am sure they are making every attempt to get the package to you.
Sincerly,
Brent
KK
K.Kinser
The worst customer service I have ever received!
I have never experienced customer service
this bad in all my 60 years on the planet.
I tried to reach someone on the phone at the
number listed and it rang and rang then
disconnected. This went on for weeks. I was
trying to check on the order I had placed.
It took close to two months to arrive. I never
did get to speak to anyone. I sent emails
and never got a reply. I continued to call after
I received my order and an answering machine
picked up, I left a message and requested a call
back several times and no one ever returned
my calls. I am very disappointed.
Response from Pure Health LLCJul 5, 2012
Hi K-
I was very sorry to read about your recent experience with Pure Health. I waa going in and checking on your order. We have brought many more people in to help with customer service. I am confident that if you give us another call you should be able to get through. Or if you would like to email me directly. You can reach me at [email protected]. I am very sorry about the confusion.
Sincerly,
Brent
KS
Kristy S.
Where is my order?? its been over 2months!!!
After looking at Dr. Oz show, I ordered 4 Pure Green Coffee Bean Extract - 400 mg Capsules ( 1mth supply) on April 30th 2012. I was also charged $15 for shipping. I received a confirmation email the same day, with my confirmation number but no tracking #. On May 5th, I received the following "Thank you" email from the company. On June 6th I sent an email to Pure Health, on their website it showed my order was shipped on May 25th, however I did not receive my order, nor a tracking number via e-mail as per the email below. On June 8th I received an email from a Emily Johnston, saying it takes about 2 weeks to get to me since I live in Canada, If I didn't get it by June 13th, to give them a call. I didn't receive my order on June 13th, so I gave them a call, and was asked to leave my name, number and confirmation # which I did, but no one called me. I sent another email on June 14th, but after receiving no response, I sent another email today, as I was unable to reach anyone on the phone. It's now over 2 months, I have been charged, and still haven't received my order. I am very dissapointed the way this company is treating their customers, I have been more than patient. If they can't deliver they should not take any more orders.
Thank you for your order!!
Thank you for your recent order with Pure Health! Please let us thank the many of you that have called and e-mailed regarding the status of your order. As you can imagine, the recent segment featuring Pure Green Coffee Bean on The Dr. Oz Show increased our order volume significantly as we are the only on-line retailer to offer 100% Pure Green Coffee Bean Extract! The sheer volume of orders was unexpected, but we are so very happy to be able to provide you 100% Pure Green Coffee Bean Extract!
Needless to say, our telephone lines, our voicemail, our facebook posts, our twitter account and all forms of communication have been indundated and we are working double shifts to process all orders, answer all calls and respond to all e-mail inquiries as quickly as humanly possible. We appreciate your patience with us during this time.
Please rest assured, we have plenty of 100% Pure Green Coffee Bean in stock (...one of the only companies that does, from what we hear!) and our orders are being processed as quickly as humanly possible. We have added evening and weekend shifts to minimize possible delays in responding to you and in shipping your order. We are happy to report that we shipped out a record number of orders this week and we will continue working at this pace until each and every order has been shipped out and received by you! As soon as your order ships out, you will receive your tracking number via e-mail and your order shortly thereafter!
Thank you for your support and thank you for your patience during this very busy and exciting time for us all!
Warm regards,
The Pure Health Team
1-888-3BBE-WELL
[email protected]
Response from Pure Health LLCJul 5, 2012
Hi Kristy,
I was very sorry to read about your experience with our company. What I have just done is put in another shipping order for your invoice. The new package will ship out from our factory by the end of the day tomorrow. It will then take betwee 10-14 business days going to Canada. We are starting shipping usps to canadian addresses. I am very sorry that you still do not have your order. We have been working diligently to get all these problems solved. Thanks again for your order!
Sincerly,
Brent
JH
Judy H.
awful
i ordered about 3 week s ago not recieved my oder yet got email saying it had been shipped couple days after i ordered it but i never have got it
Response from Pure Health LLCJul 5, 2012
Hi Judy,
Thank you very much for your recent review. I was very sorry to read that you still have not received your order. What I have just done is resubmit your order for shipping. It is very possible that you will receive two packages. If you do, please keep the extra as our way of rectifying this situation. Or if you would like a complete refund we can certainly get you handled for you. I am very sorry about this situation. Thank you again for the review and your order!
Sincerely,
Brent
JH
Jason H.
Not Good
I ordered 9 bottles of pure green coffee bean and payed in full and only got 2 bottles i called and left a message and no one called me balck
Response from Pure Health LLCJul 5, 2012
HI Jason,
THank you very much for your recent review of Pure Health. I wanted to follow-up with you on your order. Has anyone returned your call yet? I can certainly get your missing bottles shipped out to you. What I will do is add the missing bottle to our outgoing shipping log. When someone returns your call just let them know that I have added you. I am very sorry about the problem.
Sincerly,
Brent
CA
Catherine
Unreliabe
I ordered four bottles of your pure green coffee bean. From the day I ordered it to the day I received the order it took nearly two months. When I opened my purchase I only received half of what I ordered. I called on more than one occasion to speak to someone. I was put on hold and was never able to speak to anyone directly. I e-mailed Pure Health twice but never received a response. My husband Facebooked your company received a response within a few day stating their apology and that they would have the rest of my order by next Wednesday. It's now three weeks later and I still have not received the rest of my order. I'm now out of pills and can not continue the recommended length of time to take the Green Bean for weight loss. Therefore the over $50.00 plus shipping to get me going was a complete waste of money. It's a good thing I did not order the full three months worth as I would of been out more money. Thank you Pure Health.
Response from Pure Health LLCJul 2, 2012
Hi Catherine,
Thank you very much for your recent review of Pure Health. We always appreciate any feedback we get from customers. I was very sorry to read about your experience with our company. As you probably know all the orders placed around the time Dr. Oz discussed the Green Coffee Bean were seriously delay. We are all very sorry about that, and are still working tirelessly to get every issue resolved from that period. We have been able to vastly improve our customer service and shipping processes. I was actully the person who would have responded to your husband on Facebook. I am not sure why you still have not received the rest of your order. What I have done is put together another package for you, and send that one. It is very possible that you will received both. If you do please keep the extra as our apology. Thanks again for the review.
Sincerely,
Brent
DH
Debbie H.
I did not receive my purchase from Pure Health
I went online to view the Pure Health products and saw the Green Coffee Bean tablets at a price of approx $12.99 each. If I purchased two bottles I would receive free postage so I went ahead and purchased two. When the product arrived in Botany Australia it was checked by quarantine and held there because they say inadequate paperwork wasn't packed along with the product!!!! I have paid for a product that I did not receive and I have tried at great expense to me (via my mobile phone) to contact Pure health to no avail. I am really upset and angry and feel cheated out of my money and my purchase.
Response from Pure Health LLCJul 3, 2012
Hi Debbie-
Thank you very much for your recent review of Pure Health. I was very sorry to read about your experience with our company. We only ship to addresses in the United States and Canadian addresses. That information is located in the shopping cart and policy section of our website. We can make an exception and ship your order to Australia, but you would have to pay the shipping cost. In some cases, that can get very expensive. We can certainly refund you your money. If you would like to speak with us directly about the matter you can reach us by phone at 1-888-323-9355 or you can reach me by email at [email protected].
Sincerely,
Brent