Barbara M.
Not happy....0 Stars
Update: One week since my last review. Immediately afterwards, I received an email about how they are a small company working hard to keep up with the demand and that I would receive an email when my order shipped. Still nothing. It will be two weeks tomorrow. I have NEVER had this experience with any company. Usually when a company is unable to fulfill orders in a timely manner, they let you know when that order can reasonably be filled. Not so with Pure Health. I did go back and check my credit card and the charge has been removed. I'm guessing they don't really have the product in stock which is why the charge was removed as it would have been fraud. I don't have my hopes up that I will ever receive this product but at least I have not paid for it. Wish I could have seen all these reviews BEFORE I ordered. One week ago: I'm a bit confused by a rating when I have not received a product or a reason for not sending it. I understand that they are overwhelmed by requests due to the response to Dr. Oz's program, but an email explaining how they are overwhelmed would be a good business practice. I have received nothing but I too also had my credit card charged which is NOT a common practice of other parties with whom I do business. They charge the credit card when the item is ready to be shipped. I also checked the website. Nowhere do they indicate they are backlogged like some other websites that noted when the item WOULD be available to ship. It's the reason I ordered from this company.......I thought they had the item. Now I know why this company wasn't affiliated with Amazon.
Response from Pure Health LLCJun 21, 2012
Barbara, I'm so sorry you have experienced such frustation at trying to order our products. We are a fairly small company that has been providing 100% pure coffee bean extract and other 100% pure supplements with outstanding service to all our previous customers. The recent Dr. Oz segement on 100% pure green coffee bean increased our business by over 5000% in less than one week and we worked double shifts seven days a week to increase our staff and get all orders out in the order they were received. We had no way of knowing Dr. Oz would be promoting green coffee bean and therefore, we were not able to prepare before the show. I know that as a customer it shouldn't matter what the circumstances are, but I wanted to let you know that we are a legitimate company and we really do care about customer service. We just were not prepared for the onslaught of orders and emails we received. We have been able to catch up on orders and are on track for shipping within 24-48 hours. Again, please accept our apologies for the way your order was handled. Dorene