Donna P.
Poor poor customer service
Ordering was easy but after that what a joke. They have sent me one email letting me know of the confirmation of my order. I have sent them two emails asking when it was going to ship how long does it usually take. A simple reply should have been easy enough' I got nothing in reply. I called and a recorded message said they were busy and could not take my call. They did say the orders ship in 3-10 business days. I doubt that after reading all the other reviews about them. I ordered it on 4/27 and have heard nothing. An email to everyone who has ordered explaining the delay would be nice but no you get no reply from them when you send an email. I doubt I will order anything else from this company.
Response from Pure Health LLCMay 7, 2012
Donna, I apologize for your frustration. We have sent out two updates and returned all telephone messages - again, I apologize if these did not reach you. We are a fairly small company that has been providing 100% pure coffee bean extract and other 100% pure supplements with outstanding service to all our previous customers. The recent Dr. Oz segement on 100% pure green coffee bean increased our business by over 5000% in less than one week and we have worked double shifts seven days a week to increase our staff and get all orders out in the order they were received. We have plenty of product and are scheduled to get all orders out this week! We had no way of knowing Dr. Oz would be promoting green coffee bean and therefore, we were not able to prepare before the show. We hope that you can be patient and understanding as we work to accommodate each and every customer. Thank you for your support and I hope you can understand our situation. Kind regards, Nancy