Linda Chiacchia B.
Very bad communication!
I realize that because of the exposure of the green coffee bean piece on Dr. Oz, that the company is overloaded with orders, however, it took more than a few days for them to get back to me regarding my order. I never received an order confirmation until almost a week later. There needs to be better customer service in the future.
Response from Pure Health LLCMay 7, 2012
Linda, Thank you for your comment and please let me personally apologize for your frustration. We are a fairly small company that has been providing 100% pure coffee bean extract and other 100% pure supplements with outstanding service to all our previous customers. The recent Dr. Oz segement on 100% pure green coffee bean increased our business by over 5000% in less than one week and we have worked double shifts seven days a week to increase our staff and get all orders out in the order they were received. We have plenty of product and are scheduled to get all orders out this week! We had no way of knowing Dr. Oz would be promoting green coffee bean and therefore, we were not able to prepare before the show. We hope that you can be patient and understanding as we work to accommodate each and every customer. Thank you for your support and I hope you can understand our situation. Kind regards, Nancy

