Pure Health LLCReviews of purehealth100.com

Response from Pure Health LLCMay 7, 2012

Barbara, Please let me personally apologize. We have sent out several updates and also apologize if you did not receive these. Since we were not aware Dr. Oz was going to speak about Pure Green Coffee Bean last week, we were not able to properly prepare for the huge increase in interest and orders this week! We ask that you please be patient with us as we have all been working double shifts seven days a week to accomodate all requests. We have increased our staff significantly and plan to be back to our normal schedule of shipping all orders within 24 hours of receipt by the end of this week. Thank you and we appreciate your understanding. Kind regards, Nancy

Response from Pure Health LLCMay 7, 2012

Bonnie, Thank you for your comments and please let me apologize for your frustration. If you paid via Paypal, it is their policy to charge credit cards immediately and unfortunately, we cannot alter their policy. If you paid via credit card through our cart, you are not charged until your order ships. We ask that you please be understanding as our business has increased over 5000% in the last week alone due to the Dr. Oz segement on Pure Green Coffee Bean - we had no way of knowing he would be discussing this and since we are the only on-line retailer to offer 100% pure green coffee bean our business unexpectedly surged. We are doing everyting humanly possible to alleviate the situation. We anticipate being back on our regular schedule of shipping all orders within 24 hours of receipt by the end of this week. Again, please let me apologize and I hope this will help alleviate some of your concerns. Kind regards, Nancy

Response from Pure Health LLCMay 7, 2012

Loree, I am sorry for your experience. We have sent a couple of updates over the last week and sorry you have not received them. As the only on-line retailer that offers a 100% Pure Green Coffee Bean, we have been inundated with orders and inquiries and are working double shifts, seven days a week to accomodate all orders. We have increased our staff by 400% over the last week alone and anticipate being back on our regular schedule of shipping within 24 hours by the end of the week. We appreciate your patience and understanding during this time. Kind regards, Nancy

Response from Pure Health LLCMay 7, 2012

Nicki, Please let me personally apologize for your frustrations. Pure Health is a solid company with a stellar reputation. We have experienced a 5000% increase in business over the last week and have sent e-mail updates over the last week. We had no idea Dr. Oz was going to feature 100% pure green coffee bean on his show I apologize if these did not reach you. We have been working double shifts, seven days a week and have also increased our staff significantly to accommodate this unexpected surge in business. We are doing everything humanly possible to ensure all orders are shipped out in the order they are received and plan to be on our regular schedule of shipping orders out within 24 hours by the end of the week. Thank you for your patience and understanding and we hope your will give us the opportunity to earn your trust. Thank you. Kind regards, Nancy

Response from Pure Health LLCMay 7, 2012

Pat, Thank you for your e-mail. The Dr. Oz segment on 100% Pure Green Coffee Bean took us by surprise and we have been working double shifts, seven days a week to accommodate all customers! We have sent out two updates and are working extra shifts to return all telephone calls as well - I apologize if you have not received these. Please be assured we have shipped out and customers have received MANY thousands of our products and we have plenty of Pure Green Coffee Bean in stock. We have increased our staff by 400% during the last week alone to accommodate the increase in orders and we apoligize for the current delay. We anticipate being back to our regular schedule of shipping within 24 hours and hope you will be patient and understanding during this very busy time. Thank you. Kind regards, Nancy

Response from Pure Health LLCMay 7, 2012

Kalila, Please let me personally apologize for your frustration and the situation we are currently experiencing. We are working diligently to rectify the situation and want to assure you that we have plenty of Pure Green Coffee Bean in stock. We have quadrupled our staff and are working double shifts, seven days a week to ensure all orders go out in the order they were received. We anticipate being back on our schedule of shipping out within 24 hours by the end of the week. We appreciate your patience and understanding as we work to correct the status of your order. Thank you. Kind regards, Nancy

Response from Pure Health LLCMay 7, 2012

Rachel, I apologize for your frustration. We are a fairly small company that has been providing 100% pure coffee bean extract and other 100% pure supplements with outstanding service to all our previous customers. The recent Dr. Oz segement on 100% pure green coffee bean increased our business by over 5000% in less than one week and we have worked double shifts seven days a week to increase our staff and get all orders out in the order they were received. We have plenty of product and are scheduled to get all orders out this week! We had no way of knowing Dr. Oz would be promoting green coffee bean and therefore, we were not able to prepare before the show. We are very proud to have added many jobs for multiple companies (ours, our manufacturers, the US delivery services and others!) and hope that you can be patient and understanding as we work to accommodate each and every customer. Thank you for your support and I hope you can understand our situation. Kind regards, Nancy

Response from Pure Health LLCMay 7, 2012

Bonnie, I apologize for your frustration. We are a fairly small company that has been providing 100% pure coffee bean extract and other 100% pure supplements with outstanding service to all our previous customers. The recent Dr. Oz segement on 100% pure green coffee bean increased our business by over 5000% in less than one week and we have worked double shifts seven days a week to increase our staff and get all orders out in the order they were received. We have plenty of product and are scheduled to get all orders out this week! We had no way of knowing Dr. Oz would be promoting green coffee bean and therefore, we were not able to prepare before the show. We are very proud to have added many jobs for multiple companies (ours, our manufacturers, the US delivery services and others!) and hope that you can be patient and understanding as we work to accommodate each and every customer. Thank you for your support and I hope you can understand our situation. Kind regards, Nancy