Pure Health LLCReviews of purehealth100.com

Response from Pure Health LLCMay 5, 2012

Susan, Please let me personally apologize for your frustrations. We are a fairly small company and we had no way of knowing that Dr. Oz was going to feature Pure Green Coffee Bean on his show! As a result our requests for information and orders has risen over 5000% in less than one week! We have quadrupled our work force and added extra shifts, seven days a week to accomodate the increase in business. I hope you will reconsider under the circumstances and be patient with us during this extremely busy and exciting time. Thank you for your consideration. Kind regards, Nancy

Response from Pure Health LLCMay 5, 2012

Mary, Thank you for your comments. Please let me apologize for your frustration. We had no idea the Dr. Oz segment was going to air and as a result of that show, our business has increased well over 5000% in the last week alone! We have already quadrupled our work force in the last week and we have added extra shifts and are working seven days a week to accomodate all orders and requests. We are returning all calls and e-mails in the order they were received and doing as much as humanly possible to accomodate all customers with the increased demand. We ask that you be patient and supportive of us as we are a company with integrity and are experiencing exponential growing pains as a result of the "Oz" effect. We appreciate your support. Kind regards, Nancy

Response from Pure Health LLCMay 5, 2012

Dawn, Please let me personally apologize for your frustration. We had no idea Dr. Oz was going speak about Pure Green Coffee Bean and have been making adjustments to accomodate the surge in interest and orders since Friday. If you paid with credit card, please let me assure you we have not charged your card - credit cards are not charged until orders are shipped (if you paid through Paypal, however, Paypal does withdraw funds immediately). Our business increased by over 5000% in the last week alone and we are working double shifts, seven days a week to accomodate the influx in orders and inquiries. Thank you for your understanding. Kind regards, Nancy

Response from Pure Health LLCMay 5, 2012

Donna, I apologize for your experience. If you ordered several weeks ago, you should certainly have recieved your package by now! Our shipments have been delayed somewhat due to the Dr. Oz segment on Pure Green Coffee Bean last week and we have been inundated with orders and calls since. We have quadrupled our work force and are working extra shifts, seven days a week to accomodate the influx of business. Again, please let me apologize for any frustration this has caused and hope that you will be patient and understanding as we work diligently to address the situation. Thank you, Nancy

Response from Pure Health LLCMay 7, 2012

Saundra, Thank you for your comments. Please let me assure you that Pure Health's on-line order processing is 100% secure through Intuit. I am happy to assist with looking into the activity you mentioned personally and want to assure you we have had no other fraudulent activity with our processor. You are correct in that we are inundated with orders, becuase we are the only on-line retailer to offer a 100% pure green coffee bean extract. Please also know that Dr. Oz does not and did not promote Pure Health on his show. Dr. Oz does not promote brands on his show, but since we are the only 100% pure product, with no additives or fillers, we have been fortunate to have received a huge increase in business. I apologize for the situation and we are working double shifts, seven days a week to accommodate all requests. I hope this will help alleviate your concerns and would be happy to work with you to resolve this situation. Kind regards, Nancy Co-Owner Pure Health LLC

Response from Pure Health LLCMay 7, 2012

Stephanie, Thank you for your comments. Please let me personally apologize for your experience. Pleaes let me also assure you we are a legitimate company (not running out of a home) and we have been in the process of adding staff and extra shifts to accommodate the recent surge in orders. All orders are being shipped out in the order they were received and we anticipate being back on shedule of shipping out within 24 hours of receipt of shipment by the end of this week. Please e-mail the details of your order (full name and confirmation number) to [email protected] and we will individually track your order. If you ordered two weeks ago, your order should have gone out already as we are shipping orders out about 3 - 10 days from date of receipt due to the Dr. Oz publicity. Thank you for your understanding and please e-mail us so we can assit you further. Thank you, Nancy

Response from Pure Health LLCMay 7, 2012

Susann, AS the only on-line company to offer 100% pure green coffee bean extract, we have been innundated with orders as you stated. We were not able to prepare because Dr. Oz does not promote individual brands and did not promote Pure Health, specifically. We were not aware Dr. Oz would be speaking about Pure Green Coffee Bean on his show, but since we are the only one readily available, we have been working double shifts, seven days a week to accommodate the surge in business. We have increased our staff by 4X in the last week alone and are doing everything humanly possible to ensure we get all orders out in the order they were received and plan to be back to our regular schedule of shipping with 24 hours of receiving an order by the end of this week. I hope this helps you understand our situation and the reason we were not fully prepared for this when the Dr. Oz show aired. Thank you, again, for your understanding and I hope this will help to alleviate your concerns. Kind regards, Nancy

Response from Pure Health LLCMay 7, 2012

Chip, Please let me personally apologize for your frustration. Please be assured we have plent of product in stock and have had to increase our staff by 400% since last week to accomodate all orders. We are shipping all orders out in the order they are received and ask for your patience and understanding. Dr. Oz does not endorse specific products or brands, so we had no way of knowing he would be speaking about green coffee bean. As the only on-line retailer to offer 100% Pure Green Coffee Bean, we have been inundated with orders and ask that you be patient as we anticipate being back on our regular schedule of shipping all orders 24 hours from receipt by the end of this week. If you paid by credit card on our site, you will not be billed until your order ships, this is our policy. However, if you paid by Paypal, they do withdraw funds immediately, this is there policy, and unfortunately, we have no influence over thant. Again, please let me apologize for the inconvenience. Kind regards, Nancy