Pure Health LLCReviews of purehealth100.com

Response from Pure Health LLCMay 7, 2012

Marti, Please let me apologize for your dissapointment. If you ordered over two weeks ago, you should certainly have received your shipment by now! Our delays only began when we were inundated with orders and requests as a result of the Dr. Oz show that touted the benefits of pure green coffee bean on the 26th. Since then our business has increased over 5000% and we have been increasing our workforce every day and working double shifts seven days a week to accomodate the unexpected surge in business. Our normal shipments go out within 24 hours of placement, but have been delayed over the last week. We do have plenty of product, however, with with the unexpected Dr. Oz segment we have increased in our staff and are working long hours every day to ensure we get all orders out in the order they were received. We anticipate being back on a 24 hour turn-around schedule by the end of this week. I hope this will help to alleviate some of your concerns and will be patient and understanding to work as hard as humanly possible to keep up with demand. Thank you, Nancy

Response from Pure Health LLCMay 7, 2012

Jared, Thank you for your comments. Please let me apologize for your frustration. The Dr. Oz segment that featured Pure Green Coffee Bean was a complete surprise to us, and please know that Dr. Oz does not endorse any brand of product. Pure Health happens to be the only on-line retailer that offers a 100% Pure Green Coffee Bean Extract with no additives or fillers, so understandably, our business has soard over the last week and we are working double shifts, seven days a week, with added staff to accommodate the demand. We hope that this information will help you to be understanding and patient as we do everything possible to alleviate the situation. Kind regards, Nancy

Response from Pure Health LLCMay 7, 2012

Jim, Thank you for your comment and please let me apologize for your frustration. Please rest assured, we are not backordered - we have plenty of 100% Pure Green Coffee Bean in stock. The recent Dr. Oz segment increased our business by over 5000% in the last week alone and we are working double shifts, seven days a week to accommodate this unexpected surge in business. As the only on-line company to offer a 100% pure green coffee bean extract, we had no way of knowing we would experience this increase in business and we have been working diligently to respond to all customers as quickly as humanly possible and hope you will understand our situation. Kind regards, Nancy

Response from Pure Health LLCMay 7, 2012

Martha, Please let me apologize for your frustration. As the only on-line company to offer a 100% pure green coffee bean extract, we have seen a 5000% increase in business in the last week alone! We have increased our workforce by four fold in the last seven days and are working double shifts, seven days a week to accommodate the increased demand and to ensure all orders are sent out in the order in which they were received. If you ordered via credit card, please be assured that your payment will not be processed until your order ships out. If you ordered via Paypal, it is their policy to process all payments immediately and unfortunately, we have cannot change their policy on this. Our standard ship time is 24 hours after placement of order, however, with this unexpected surge in business we are running behind. We have plent of product in place and with additional staff we anticipate being back on our 24 hour ship schedule by the end of the week. I hope this will alleviate some of your concerns and ask for your patience and understanding during this time. Kind regards, Nancy

Response from Pure Health LLCMay 7, 2012

Vicki, I apologize for your frustration. Since we were not aware Dr. Oz was going to feature Pure Green Coffee Bean Extract on his show, we were not able to prepare for the recent surge in business we have experieced. We have added staff and extra shifts in order to continue to ship all orders out in the order we received them. I hope this will help alleviate some of your concerns. Thank you, Nancy

Response from Pure Health LLCMay 5, 2012

Patty, I am sure others will respond, but please be assured that we have shipped out thousands and thousands of bottles of Pure Green Coffee Bean Extract so far! "Dad" (below) notes he has already lost 5 pounds on Pure Green Coffee Bean! I hope this helps to reassure you and thank you for your support and understanding! Warm regards, Nancy

Response from Pure Health LLCMay 5, 2012

Michelle, Thank you for your comment. We would have been thrilled to have known Dr. Oz was going to speak about the positive effects of Pure Green Coffee Bean, but we did not! Therefore, we had no way of knowing the impact of the segment and no time to prepare for the increase in knowledge and requests for Pure Green Coffee Bean! We are shipping all orders out in the order we receive them and we are also working double shifts 7 days a week to get all requests responded to as quickly as humanly possible. Thank you and we appreciate your patience during this very busy time. Kind regards, Nancy