Pure Health LLCReviews of purehealth100.com

Response from Pure Health LLCMay 7, 2012

Jim, Thank you for your comment. Please let me personally apologize for the delay in service. We are working diligently to get every order shipped out this week and since your order is one week old, you should be receiving your tracking number today or tomorrow at the latest. We appreciate your patience and understanding with our situation! Kind regards, Nancy

Response from Pure Health LLCMay 7, 2012

Paula, I apologize for your frustration. We are a fairly small company that has been providing 100% pure coffee bean extract and other 100% pure supplements with outstanding service to all our previous customers. The recent Dr. Oz segement on 100% pure green coffee bean increased our business by over 5000% in less than one week and we have worked double shifts seven days a week to increase our staff and get all orders out in the order they were received. We have plenty of product and are scheduled to get all orders out this week! We had no way of knowing Dr. Oz would be promoting green coffee bean and therefore, we were not able to prepare before the show. We are very proud to have added many jobs for multiple companies (ours, our manufacturers, the US delivery services and others!) and hope that you can be patient and understanding as we work to accommodate each and every customer. Thank you for your support and I hope you can understand our situation. Kind regards, Nancy

Response from Pure Health LLCMay 7, 2012

Michelle, Please let me personally apologize for your frustration. Please be assured that we did not ship Walmart our Pure Green Coffee Bean Extract before our direct consumers intentionally. Distributing to Walmart is a lengthy process and they had their order well before the Dr. Oz segment. We were not aware Dr. Oz was going to feature Pure Green Coffee Bean on his show and had no way of knowing the huge interest it would generage. We have added shifts and been working seven days a week to accomodate all customers. We have increased our workforce by four fold and are doing everything humanly possible to ensure all our customer are taken care of as quickly and as professionally as possible. I hope this helps alleviate your concerns. Thank you and we appreciate your understanding. Kind regards, Nancy

Response from Pure Health LLCMay 7, 2012

Laverne, Please let me apologize for your concerns. If you paid via Paypal, it is their policy to charge customers as soon as the order is placed; unfortunately, we have no control over this. If you purchase via credit card directly on our site, we do not charge customers until the order ships. Requests for orders have increased over 5000% since Dr. Oz discussed Pure Green Coffee Bean last week and we had no way of knowing this segment would air, so we were not able to prepare - we certainly wish we had! Please be assured we have plenty of Pure Green Coffee Bean available and all orders are being shipped out in the order they were received. We have increased our workforce significantly and are also working seven days a week to accommodate this unexpected surge in business. We anticipate being back on our regular shipping schedule of sending orders out within 24 hours of placement by the end of this week due to the additional staff we have hired. Please let me apologize for the inconvenience and I hope this will help alleviate some of your concerns and allow you to be patient with us as we work as hard as humanly possible to accomodate all requests. Thank you, Nancy

Response from Pure Health LLCMay 7, 2012

Leslie, I apologize for your frustration. We are a fairly small company that has been providing 100% pure coffee bean extract and other 100% pure supplements with outstanding service to all our previous customers. The recent Dr. Oz segement on 100% pure green coffee bean increased our business by over 5000% in less than one week and we have worked double shifts seven days a week to increase our staff and get all orders out in the order they were received. We have plenty of product and are scheduled to get all orders out this week! We had no way of knowing Dr. Oz would be promoting green coffee bean and therefore, we were not able to prepare before the show. We are very proud to have added many jobs for multiple companies (ours, our manufacturers, the US delivery services and others!) and hope that you can be patient and understanding as we work to accommodate each and every customer. Thank you for your support and I hope you can understand our situation. Kind regards, Nancy

Response from Pure Health LLCMay 7, 2012

Karin, Please let me apologize for your frustration with communication. We have been working double shifts since last Thursday to accommodate all orders and requests and are responding as quickly as humanly possible. We have increased our workforce by 400% and are working seven days a week to ensure all customers are communicated with and all orders go out in the order they are recieved. I believe many other companies (even those that do not offer a 100% pure product) are experiencing the same situation and hope that full understanding of the impact of the Dr. Oz segement has had on our business. Thank you and I hope this response will alleviate some of your concerns. Nancy

Response from Pure Health LLCMay 7, 2012

Hi Stephen, Thank you for your comments. I understand your frustration. When ordering with Paypal, it is Paypal's policy to immediately charge your credit card. If you order directly with a credit card, Pure Health does not charge your card until the order ships. I also understand your frustration with the delay in getting your shipment out. Our business increased over 5000% in the last week and we have increased our workforce by four times and working double shifts, seven days a week to accommodate all customers. I hope this will alleviate your concerns and appreciate your patience during this very busy time. Kind regards, Nancy

Response from Pure Health LLCMay 7, 2012

Cheryl, Thank you for your comment. I understand your concerns. Please rest assured that we have plenty of product in stock and we are not backordered, we have simply incurred an increase in business of over 5000% in the last week alone! We are adding staff daily and working double shifts, seven days a week to accomodate this increase in interest in pure green coffee bean! We were not aware of the Dr. Oz segement that was airing and therefore, we were not able to prepare beforehand or let consumers know at the time of ordering that we would be in this situation. Again, we apologize for this situation and hope that this information will alleviate your concerns. Thank you, Nancy